Amy Mcarthur Email and Phone Number

Managed portfolio of multiple properties maintaining site operations on a day to day. Audited financial scenarios related to ledgers, in addition to maintaining financial accounts including deposits, monthly statements and aged delinquencies.Organized and analyzed data for development of reports, tenant relationships, and while handling decision making from incident analysis and case management, account disputes, unpaid/late fees owed and etc

Day to Day: Cross- Functional Project Management, Human Resource Management, Recruitment, Information Management- Managed back end and front end workflow for 20- 30 direct reports while working closely with 220-300 field employees. Conducted hiring, on-boarding, performance reviews, recruiting and budget review. Maintained and improved efficiency of payroll processing using UKG Kronos, timecard management, and pay calculations and allocations.Managed operational metrics and KPI’s while implementing policy and procedures for multi state clients and employees.

Support and assist the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.Completed the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. Operate the property management software (Yardi/OneSite) and complete transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and process the disposition in accordance with established procedures and legal requirements. Act as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and manage the operation of the community in compliance with Company policies, procedures, and business practices. Assist in managing the client/owner relationship by meeting with the owners, conduct community tours, provide updates and information about the community’s performance, and responded to owner requests as needed.

Handle resident relations, ensure property is rented to fullest capacity. Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours. Have strong building infrastructure knowledge, demonstrate best-in-class customer service skills, Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.). Confirm that leasing staff techniques are effective in obtaining closure, ensure deposits, rental payments and late/check charges are collected on timely basis, Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management. Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.). Consistently enforce community and company policies. Greet prospects and qualify by covering all criteria. Tour community and target apartment. Highlight amenities (pool, clubroom, etc.) and close the sale. Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Follow-up with applicant regarding status. Follow-up on prospects unable to close (phone calls, “thank you” notes, etc.) Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community (turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.). Monitor apartments up for renewal, send notices, and secure renewal

Create, process and maintain staff/player documentation, rangingfrom staff hiring, player recruitment, employee benefits, contracts,speaking engagement proposals to department policies andprocedures.Manage expense reporting, Merrill Lynch corporate credit cardaccounts, check requests, accounts payable, and funds/receiptmanagement for travel budgets.Coordinate end to end event management for campus activities andnonprofit foundation events including but not exclusive to annualSingle Mother’s Award Ceremony, Public School Teacher of theMonth Recognition and Sports Summer Camp..Coordinate team travel; reserve charter buses, recruiting vehicles, and leased vans. Obtain/distribute travel itineraries and rosters from teams.

Manages and directs the community's marketing, print and internet advertising, sales activities, leasing team members, and other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives.

Drive revenue by acquiring new customers Make outbound calls to small and medium-sized businessesSet and run online product demonstrationsUse sales strategies to close dealsDevelop expertise across designated industries