I have gained experience working onsite as a box office assistant for Ticketmaster at events including:Ed Sheeran- Roundhay Park, Leeds 2019Manchester Pride- 2019Rewind Festival- 2021Creamfields- 2021Manchester Pride- 2021Tom Jones- Rhyl Events Arena 2021My responsibilities included assisting with event queries, ticketing, liaising with multiple departments and positively representing the event in all my communication with customers.

I am the Customer Services Administrator for Manchester Arena. I oversee customer service across a variety of events which attract up to one million visitors a year. My responsibilities include:Implementing a customer service strategy across the business.Supporting the events team and box office to resolve queries and manage issues/escalations and complaints for all enquiries.Collating customer service and accessibility reports to the general manager Proactively support in delivering day to day operation, within the arena for disabled customers and visitors providing support to ensure that all access requirements are met.Providing guidance on the equal management of accessibility tickets including the provision of a personal assistant if required.

Production Assistant- Slam Dunk Festival 2015 and 2016Artist Liaison- Parklife Festival 2014Artist Liaison- Kerrang Awards 2013Artist Liaison- Coca Cola Olympic Torch Concert 2012

I worked at Manchester Jazz Festival fulfilling multiple roles and working across various areas of the organisation over a three year period. I would often take on a variety of tasks supporting all departments including marketing, finance, artist liaison and festival operations. This included duties such as contracting artists, collating technical advances, complying ticketing reports, invoicing, communication with artists and diary management.My achievements included:Being promoted from an internship to a paid freelance position as a Festival Assistant.Project managing and programming Arts Council England commissioned projects.Managing the recruitment and logistics of 180 festival volunteers.

During my studies I worked for almost a year for Academy Music Group at the O2 Academy in Birmingham. My primary role for the organisation was as a box office assistant, leading to a position as a box office supervisor fulfilling the below duties:-First point of contact Front of House for clients and customers.-Running the box office independently during the day-Using Microflex to process customer orders, ticket allocations and promoter requests-Completing ticket and event reports-Using Ticketmaster software to set up for shows-Supervising evening events