Amy Mckeon Email & Phone Number

Irving, Texas

• Works with Post Closing Escalation Manager and AVP, Post Closing Escalation/Intake to develop a strategy the team will use to reach its goal
• Communicates any training that team members may need to manager
• Communicates clear instructions to Coordinators regarding new investors, new policies and procedures and training material
• Listens to team members' feedback
• Creates reports to update the company on the team's progress, i.e. Master Report
• Distributes team progress reports to the manager personnel.

- Work with Business Analysts, PD Specialists, and Business Project Manager on tracking and facilitating the completion of all active projects, both large scale and routine daily issues/tasks as defined in JIRA.- Assist Business Analyst by coordinating review and providing approvals of needed changes.- Oversee Guide Support changes and review/approve final.

Responsible for reviewing closed loans delivered for purchase to determine loan eligibility and compliance to Qualified Mortgage and Ability to Repay guidelines. Met daily production requirements while maintaining quality. Worked to provide outstanding levels of customer service to both internal and external customers. Facilitated communication of suspense.

Mange a team of loan purchase specialists varying in size from 5 to 10 direct reports. Responsible for managing all production and personnel duties, including but not limited to: problem solving, training, quality and quantity of production of direct reports, training, and management through reporting. Directly manages work flow distribution to reports and.

Manage pipeline of 80+ loans with monthly average of 150 Funding(s). Reviews loans for compliance to FNMA,FHA, & VA guidelines out of queue. Issues preliminary conditional approvals. Interprets product guidelines andanswer questions to Lenders. Clears suspense conditions while maintaining high quality and volume incombination. Participates in on-going.

Managed teams varying in size of 4 to 10. Primary contact between Collateral department and all otherdepartments. Directly reported to VP of Operations. Maintained frequent communication between internal andexternal customers as well as internal management. Displayed proficiency in Outlook, Word, and Excel. Ranreports documenting production and presented.

Reviewed 100+ packages per day. Worked in a group dynamic with focus on personal daily production numbers.Development and implementation of Morning Mail delivery logging system to reduce instances of lost ormisplaced Notes for review. System developed is still in use with modifications. Maintained frequentcommunication between internal and external.

Received in morning mail deliveries and entered in basic loan data information via Datatrac. Utilized basicorganizational skills to manage the distribution of files into workflow for further review.