Amy Mckeon Email & Phone Number

Irving, Texas

• Works with Post Closing Escalation Manager and AVP, Post Closing Escalation/Intake to develop a strategy the team will use to reach its goal• Communicates any training that team members may need to manager• Communicates clear instructions to Coordinators regarding new investors, new policies and procedures and training material• Listens to team members' feedback• Creates reports to update the company on the team's progress, i.e. Master Report• Distributes team progress reports to the manager personnel.• Provides answers to questions and concerns from the Intake Specialists• Works with the Post Closing Escalation Manager and AVP, Post Closing Escalation/Intake on special projects or research items• Participates in proactive team efforts to achieve departmental and company goals

- Work with Business Analysts, PD Specialists, and Business Project Manager on tracking and facilitating the completion of all active projects, both large scale and routine daily issues/tasks as defined in JIRA.- Assist Business Analyst by coordinating review and providing approvals of needed changes.- Oversee Guide Support changes and review/approve final content changes- Review/approve Guide Update/Product Announcements that are distributed internally to employees and externally to customers- Monitor all investor/agency bulletins to ensure that issues are resolved- Evaluate and adjust, as needed, the department’s processes and procedures in order to help the staff complete routine tasks and assigned projects as efficiently as possible while also making the status and results readily available. - Manage and maintain mortgage overlays

Responsible for reviewing closed loans delivered for purchase to determine loan eligibility and compliance to Qualified Mortgage and Ability to Repay guidelines. Met daily production requirements while maintaining quality. Worked to provide outstanding levels of customer service to both internal and external customers. Facilitated communication of suspense items and solutions to lenders to clear loans for purchase quickly. Tracked, logged, and communicated production reports to supervisor on a daily basis.

Mange a team of loan purchase specialists varying in size from 5 to 10 direct reports. Responsible for managing all production and personnel duties, including but not limited to: problem solving, training, quality and quantity of production of direct reports, training, and management through reporting. Directly manages work flow distribution to reports and directly works with outside customers to ensure quality and customer satisfaction. Serve as point of contact for internal and external customers and aids in supporting and enforcing application of, and adhering to, all company guidelines. Works as part of team that oversees development and review of training documentation and policies and procedures. Direct report to Assistant VP of AuditParticipated in development & implementation of new process & procedures with regards to the Qualified Mortgage program.

Manage pipeline of 80+ loans with monthly average of 150 Funding(s). Reviews loans for compliance to FNMA,FHA, & VA guidelines out of queue. Issues preliminary conditional approvals. Interprets product guidelines andanswer questions to Lenders. Clears suspense conditions while maintaining high quality and volume incombination. Participates in on-going training to maintain up to date knowledge base of company guidelines.

Managed teams varying in size of 4 to 10. Primary contact between Collateral department and all otherdepartments. Directly reported to VP of Operations. Maintained frequent communication between internal andexternal customers as well as internal management. Displayed proficiency in Outlook, Word, and Excel. Ranreports documenting production and presented results to management. Created and implemented the Policiesand Procedures for entire department. Trained incoming employees on department policies and procedures.Recruited by management to work closely with IT department in assessing and addressing new technologyneeds as they arose in the department.

Reviewed 100+ packages per day. Worked in a group dynamic with focus on personal daily production numbers.Development and implementation of Morning Mail delivery logging system to reduce instances of lost ormisplaced Notes for review. System developed is still in use with modifications. Maintained frequentcommunication between internal and external customers via email and phone. · Nominee for Executive's Choice

Received in morning mail deliveries and entered in basic loan data information via Datatrac. Utilized basicorganizational skills to manage the distribution of files into workflow for further review.