Amy Mckinless Email & Phone Number

Dublin, County Dublin, Ireland

Seville, Andalusia, Spain

Seville, Andalusia, Spain

13-week Erasmus internship as a TESOL teacher at a private language academy. Working alongside a fellow teacher in delivering lessons and providing support in lesson planning. The age range of the students were from 3 to 19 years old, with English levels A1 - B2. Focusing on preparing students for their upcoming Cambridge English assessments. TESOL qualification was obtained during this time.

Lurgan, Northern Ireland, United Kingdom

Handling the clerical duties for a construction company. Acting as first point of contact with the client and meeting their needs while providing excellent customer service, resulting in increased sales and a strong customer rapport. Duties included managing correspondence, answering and directing phone calls and e-mails, orchestrating meetings and travel arrangements as well as managing the company vehicles. Responsible for the input and payment of invoices through sage accounting while frequently liaising with the company director and team. Supporting the company through general organisation of the cloud, filing systems and general paperwork.

Lurgan, Northern Ireland, United Kingdom

Working closely with specific children in classes ranging from P1 to P7 (ages 4-11). These children had a variety of difficulties and challenges that they faced daily such as autism, learning difficulties and behavioural issues. Aiding them with their work in class and working one on one outside the classroom on their numeracy and literacy.

Bangkok, Bangkok City, Thailand

Spent 3 months living in Bangkok working with children and adults at a private English Language school. Holding activity based classes for children aged 7-11, while working with adults through conversational based classes with the focus being on fluency and business related vocabulary.

Lurgan

Receptionist duties in a local hotel included dealing with accommodation, restaurant and function bookings. Working closely with all aspects of the hotel to make sure that operations ran smoothly as well as dealing with guests and payments. Ability to work with confidence and initiative as being the only employee on duty at all times, all while achieving customer satisfaction by providing superior customer service.

Belfast, United Kingdom

While being the main point of contact with guests, duties included welcoming and greeting guests, check-ins, taking payments, creating and managing bookings, answering phones and e-mails as well as dealing with any queries or requests from customers. Day shift included managing the housekeeping schedule, linen orders and supplies inventory. Night shift included maintaining workplace security and safety by using initiative, problem solving skills and working under pressure. Supporting management with onboarding and training of new team members.

Belfast, United Kingdom

Role of Guest Service Agent included receptionist duties, administration, cooking and managing the kitchen, waitressing in the restaurant, serving and working behind the bar and housekeeping. The role helped to broaden the experience needed to work in all aspects of the hospitality industry. Working efficiently while under pressure when having to handle high volumes of demand.

Belfast, United Kingdom

Duties involved providing excellent 5-star service within a busy bar and restaurant environment by greeting customers, taking their orders, making teas and coffees and serving customers while also keeping all areas clean and presentable.

Belfast, United Kingdom

Administrative duties for a large printing business. Supporting the accounting department by invoicing, filing, answering phones and e-mails. Working consistently within tight deadlines by running daily factory machine reports in preparation for management’s morning meetings. Using Microsoft Excel to record important information while formulating and sorting data for reports.

Lurgan

Customer sales duties included serving customers at the till, working in the deli and the off licence, stocking shelves, answering phones, keeping the shop clean and tidy and up to standards. Responsibilities included opening the shop in the mornings and closing at night.

Bachelor Of Science - Bs, International Hospitality Management

Education record