Assisting Bancorp South, which is now Cadence Bank, Treasury Management in the migration of their last two Waves of companies that will be migrating from the Allegro Treasury platform to the Commercial Center Treasury platform. This involves learning both the Allegro and Commercial Center platforms' functions from the client's perspective and from the bank's, along with accompanying servers, which include: SharePoint, FIS, Fiserv/Web Capture, Content Cloud, Pay+, Passport, eForms/Salesforce, SAM/ACI/UOB, MyNCRYoYIX, Intracheck, OnBase, Concur, Wrike Workspace, XAA, Box University, SFTP and MoveIt Servers. Once on the floor, I will be responsible for client authentication, answering Treasury related questions, assisting with problem resolutions, and/or creating SalesForce tickets in order to triage a Treasury issue.

Comerica Bank - ACH and Voice Recognition Specialist01/2022 to PresentFirst Horizon/Iberia Bank - Placed in a Migration Leadership role, responsible for training new Migration Specialists on all aspects of migrating companies from one platform to another. 08/2021 to 10/2021Mitsubishi Union Financial Group - Merging Japanese MUFG and United States, Union Bank, Responsible for a portfolio of companies to contact and train on the new Payments/Reporting system, troubleshooting system glitches and customer data migration errors. 09/2020 to 07/2021Comerica Bank - Treasury payments and Information Reporting Migration Specialist. Responsible all Tiered companies with high transaction volume and complex products to migrate from one banking platform to another.BBVA Compass Bank - Provided bank and customer training on new platform functions, which included all aspects of payments: File imports, ACH, international/domestic wires, free-form/template payment creation & submission, all aspects of information reporting, BAI, custom report creation, & Positive Pay/Reconciliation. Troubleshot system issues and customer workarounds, providing solutions and customer satisfaction. 04/2018 to 05/2019 Regions Financial - Old iTreasury to New iTreasury conversion using Bottomline Technologies: Provided bank and customer training on new platform functions, which included all aspects of payments: File imports, ACH, international/domestic wires, free-form/template payment creation & submission, all aspects of information reporting, BAI, custom report creation, & Positive Pay/Reconciliation.Troubleshot system issues and customer workarounds, providing solutions and customer satisfaction. Worked with not only Regions Product, SalesForce, Implementation, Risk & Compliance, and Customer Service Divisions, but also with Bottomline Technologies Tech Team regarding platform performance enhancements and fixes.06/2017 to 02/2018

Fell under the Cox Transcription, LLC umbrella.

Developed Cox Transcription Service, LLC guaranteeing a 24-hour turnaround with 100% accuracy on all transcription.

Promoted from CSR to Assistant Branch Manager.