Amy Crook Email & Phone Number

Fairfield, Ohio, United States

• Placed, monitored, and tracked customer orders.
• Maintained open lines of communication with sales rep and customers.
• Identified potential issues with client orders or delivery and communicated with client.
• Projected future client needs.
• Used SalesForce to assess sales rep's goals.
• Followed up on backlog of orders and past due inventory.

Hurricane, WV

• Achieved a 60% reduction in client response time by developing and implementing improved customer service processes.
• Provided training for more than 200 realtors on home inspections.
• Achieved a 30% increase in company revenues by improving office processes for handling employee communications.
• Achieved $5,000 yearly savings by performing monthly financial reconciliations instead of hiring external accounting firm.
• Developed and implemented systems for tracking employee and company information, including accrued vacation time, licensure information, professional designations, continuing education, and billed time.

Charleston, WV

• Updated and maintained court records and filings.
• Prepared attorney swearing-in certificates.

Charleston, WV

• Managed training and compliance with continuing education requirements for hundreds of employees.
• Successfully achieved 90% improvement in collection of agent licensure information by developing and implementing standardized processes.