• Provide strategic direction in the areas of recruiting, performance management, compensation, and employee relations activities for over 500 employees in multiple locations totaling $100 million in volume • Work directly with HR Directors leading all tactical and strategic HR aspects for multiple families of business. Tasks include recruitment and selection, employee culture and engagement, performance management, employee and labor relations, compensation analysis, job classification, and workforce development• Ensure that all company and legal HR practices are in place within the stores; including affirmative action, EEOC compliance, payroll processes, and record retention• Maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices • Work closely with Vice President Store Manager as a Business Partner to elevate talent acquisition and associate engagement• Educate, motivate and develop Executive Team to ensure effective performance through consistent on-the-job training• Ensure that the company’s Open Door program is effectively run and that all associate concerns are addressed, including leading investigations and adhering to all policies, procedures and employment laws• Monitor Associate turnover, recommend actions to improve and conduct exit interviews• Oversee the store Associate Performance Review Process

• Drove and exceeded sales goals by developing a highly engaged and knowledgeable sales team consisting of 40 associates with an annual volume of $9 million.• Maximized promotional business opportunities by ensuring the accuracy of promotional presentation• Communicated marketing vehicles and Sale Event information to Associates• Collaborated with Merchandising Team on planning and execution of floor moves, merchandise placement, and Sale Event set-up • Developed and cultivated partnerships with vendors in order to successfully plan and execute events• Coached associates on the benefits of opening credit accounts in order to drive incremental sales and customer loyalty • Maximized team selling effectiveness through consistent recognition and feedback to enrich the My Customer experience • Consistently scheduled quality feedback time with associates to discuss customer interactions • Established development strategies with each associate based on formal and informal observations to improve selling behaviors to increase individual metrics • Role Modeled MAGIC Selling behaviors and lead selling initiatives throughout the store as Executive in Charge (EIC) • Cultivated a qualified sales team and develop a bench for future growth by focusing on succession planning for top performers• Monitored performance of associates and took action quickly when selling and service behavioral expectations were not maintained • Addressed associate concerns in a reasonable and fair manner, consistent with the values expected by the Company