Lead clients through process of creating, delivering, and measuring marketing tools, utilizing technology and multi-channel media. Consult with clients to determine business requirements; design and present solutions. Oversee the development and implementation of customized solutions. Support sales as primary technical resource.Responsibilities:- Partner with client internal business units to understand strategy and integrate business systems.- Design and write technical documentation for both client and internal specifications.- Manage customer communication including project status, technical demonstrations, budget negotiation, change requests, and problem resolution.- Drive sales through discovery of new opportunities and expansion of existing programs.- Provide expert analysis and recommendations for intelligent digital marketing solutions.

KP guides organizations through the transformation of creating, delivering and measuring marketing programs by utilizing multi-channel media options. The Implementation Manager oversees all facets of the project implementation process for these marketing programs. This includes determining appropriate products, resources, tools, and systems to be employed in order to successfully and appropriately engage the customer.Responsibilities include:- Lead customer implementations for a variety of concurrent projects using different product solutions.- Oversee the design, development and implementation of customized marketing solutions to meet customer requirements.- Facilitate communication among clients, vendors, and internal groups including web developers, operations, and sales.- Project management (planning, task management & time tracking, communication, change requests, testing, and contracts).- Determine project requirements, design and write technical specifications.

• Provided customer and sales support for all technology applications including web-to-print applications, cross-media campaigns, and email blasts for Northern California CGX companies. • Programmed and developed medium to high complexity web-to-print products and e-commerce websites. • Supported over twenty-six regional sales representatives by leading technology application seminars, providing client demonstrations and providing technical guidance. • Managed over twenty-one client web-to-print websites, configuring site appearance, functionality and products.

Supported all aspects of business management and workflow, rotating through a variety of positions including production, customer service, marketing, estimating, scheduling, accounting and purchasing.

Developed bid cost estimates for the multi-thousand dollar student-run printing company. Ensured the assessment of costs for all project activities. Collaborated with customers to ensure printed product was satisfactory. Kept track of all inventory and created cost analysis reports. Trained two interns a quarter throughout my position.