Amy Melo Email & Phone Number

Toronto

Toronto, Canada Area

 Providing sales and administrative support involving efficient handling of top and confidential agreements for Corporate/Association/Leisure markets. Assist with customer proposals/eproposals (incl. option dates), merges and correspondence (e.g. thank you letters, attrition letters) for Group clients Research and note Group clients SPP/SPG Numbers and.

Toronto, Canada Area

 Managed calls to the in house reservations department Handled all switchboard inbound calls including incoming reservation calls  Responded to requests for reservations, cancellations and maintained guest correspondence via email, fax and phone Acted as a liaison between departments as it pertained to reservations Assisted front desk with check.

Toronto, Canada Area

 Handled incoming reservation calls for the Cambridge Suites Hotel Toronto  Followed up on special requests made by guests at the point of booking Participated in the weekly Manager’s Reception held for the guests of the hotel Completed payroll on a daily basis and Daily Flash Report Delegated projects to employees within the reservations department.

Diploma, Hotel/Motel Administration/Management

Fast Track diploma program provided me with the knowledge and skills needed to be successful. I was exposed to best practices in front.

Diploma, Hotel Management

I studied for a fast track option diploma program where I the knowledge and skills needed to be successful, in hospitality. I was exposed.