Amy S. Missel Email & Phone Number

Founding member of the PMO. Designed and developed PMO methodologies in collaboration with the executive team and business leaders. Successfully integrated those methodologies into the existing business culture. Established a first-in-class PMO department that oversees all major projects and initiatives which support the strategic growth of the organization. Assisted in establishing the Operations department, including but not limited to Facilities, Fleet Management, and EHS. Worked with various business leaders and business units to optimize and document business processes for future use.♦Promote and support the strategic growth of the organization through optimization and change management.♦Develop new talent and future leaders through coaching and mentorship.♦Be a strategic partner for my fellow employee owners, leading with the purpose of growth and continuous improvement.

Develop and manage portfolio of IT initiatives and projects that contribute to the synergy and integration of WC and target organizations. Consideration of IT processes, program and organizational requirements, timelines, quality, and customer needs. Establish, document, and streamline IMO and TSA management policies and procedures. Develop and manage portfolio of business initiatives that contribute to the accelerated exit from all existing Technical Service Agreements. ♦Deliver extensive change and acceptance plans, developed throughout program activities. ♦Spearhead the efforts of a core team of dedicated members, to include time and task management, performance metrics, development, and goals/objectives.

Baltimore, Maryland Area

Leads IT processes and facilitate projects in alignment with program requirements, timelines, quality, and customer needs. Negotiate line manager commitments for supplies and resources from 3rd party vendors, and contractors. Design program budget, while identifying risks and mitigation planning. Document and streamline IT policies and procedures. ♦Deliver extensive change and acceptance plans, developed throughout program activities. ♦Spearhead the efforts of a core team of dedicated members, to include time and task management, performance metrics, development, and goals/objectives.

Baltimore, Maryland Area

Directed bi-weekly steering committee meetings, in collaboration with CEO, CFO, and the Director of Strategic Incentives, related to prioritization, timelines, record-keeping, higher productivity and increased accuracy. Led cross-functional teams while building and fostering lucrative relationships with business owners, stakeholders, and leaders. ♦Liaised with directors, business owners, and thought leaders in identifying and implementing value analysis of potential initiatives, developing Statements of Work, project plans, and implementation plans. ♦Promoted advanced time and resource management, traveling domestically when necessary.

Managed all team members in enterprise-wide implementations, such as MPLS, and VoIP networks and phone systems, PC and thin client usage, ERP installs/upgrades, PCI compliant credit card processing, signature capture, document management, and MS Exchange to GSuite transitional activities. Provided ERP/infrastructure support for up to 130 users. ♦Collaborated with owners and executives on value analysis, and all business planning, and supported application and infrastructure management activities. ♦Negotiated and managed 3rd party vendors, service providers, ERP support, and communication carriers.

Before transitioning to full-time Director of IT, I balanced IT responsibilities along with credit and collections management for our locations up and down the East Coast. With my in-depth knowledge of Kenseal, it's customers, and it's ERP, I offered significant insight into solutions that benefited all parties involved.♦ Credit application evaluation♦ Account set-up and maintenance♦ Aging review and collection calls♦ Lien filings and bond claims♦ Bad Debt Management♦ Customer site visits

Bachelor Of Science - Bs, Economics

Business Minor

Education record