Amy Mitchell Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Building and orchestrating business strategy for a boutique consulting startup, I design and implement customer success initiatives and build relationships with C-suite leadership across seed-level Series B & C startup clients.♦ Initiatives include customer tiering models, data collection strategies, and upsell/cross-sell campaigns.♦ Drive scalability by designing operating model to accommodate unique needs for widest array of clients; develop pitch decks for prospective RSI investors and clients.♦ Elevate client fundraising capabilities by collaborating with team members to assess market demands and craft impactful investor incentive model.♦ Boost brand visibility via planning of digital marketing activities, determining best practices regarding Search Engine Optimization (SEO), LinkedIn, and email marketing.♦ Improved productivity and cost-effectiveness after working closely with CTO and Chief Strategy Officer to source and negotiate contracts for technology stack, ensuring optimal resource allocation while supporting key functions. Created commercial verticals to drive clear swim lanes, growth, and scaling.

Sunnyvale, Ca, Us

Steering the customer success strategy for Juniper’s multiregional operations, I served as a Subject Matter Expert (SME) building scalable, customizable models that bolstered sales and marketing efforts for three customer categories: Digital, Standard Touch, and High Touch.♦ Drove client retention and referrals by tailoring strategic approach to regional customers based on unique cultural standards and expectations. Built and maintained key client relationships, driving product value realization.♦ Maximized customer satisfaction via meticulous needs assessments in collaboration with commercial teams to develop bespoke solutions. Boosted customer engagement by analyzing performance data to refine marketing campaigns.♦ Continuously improved customer experiences by educating sales teams on identifying customer pain points.Select Achievements♦ Transformed customer success capabilities after championing creation of tiered customer success categorizations for Digital, Standard Touch, and High Touch customer levels; developed strategic framework via extensive needs assessment, industry benchmarking, and stakeholder engagement with cross-functional teams.♦ Recognized for key role in launching two Employee Affinity Groups, the Juniper Neurodiversity Alliance and Women at Juniper, receiving Juniper CEO Award 2023 as well as Juniper Rookie of the Year Award 2022.♦ Bolstered sales operations and enhanced region-specific practices by assembling multinational team to produce taxonomy guide that outlined frequently used/conflicting terms with complex meanings based on global cultures.♦ Streamlined metric retrieval time by 50% while boosting renewals via creation of “Renewal Ready” program; devised automations for customer-facing decks in partnership with executive sales leadership and pricing experts.

Raleigh, Nc, Us

I propelled customer satisfaction by spearheading strategic initiatives to nurture governmental customer relationships and maximize sustainable revenue growth.♦ Managed P&L responsibility and multidisciplinary workforce of 50.♦ Advanced team-wide professional growth via compassionate coaching and mentorship, fostering positive workplace culture that drove productivity and employee engagement.♦ Expertly negotiated unprecedented, large-scale federal government contracts by leveraging discounts for products established on the General Services Administration (GSA).Select Achievements♦ Built large-scale recurring revenue stream with 40% profit margin, totaling 10% of company revenue; established engineering roles that comprehensively supported government projects, encompassing security clearances such as TS/SCI. Marketed engineering services as additional solution to address specific client needs.♦ Integral player in orchestrating dedicated to supporting successful launch and ongoing operations of Healthcare.gov; received recognition from President Barack Obama for team’s efforts.♦ Expanded team from six to 50 employees after forging partnerships with Federal sales, executive management, Consulting, and Training. ♦ Maximized employee engagement and retained entire workforce during COVID-19 pandemic byprioritizing mental, emotional, and psychological wellbeing of staff.♦ Received Red Hat Outstanding Contribution Award for championing new Team Lead role, enabling efficient management practices while maintaining optimal cost-efficiency.♦ Selected as annual speaker for Kingsmill Resort North American Public Sector event, educating 300+ sales professionals, executives, and partners on cultivating long-term industry relationships.

Raleigh, Nc, Us

Maximizing client satisfaction and retention, I developed, launched, and oversaw the Customer Success operations for Mexico, Argentina, and Colombia.♦ Led team consisting of Support Relationship Manager and Technical Account Manager to drive LATAM business growth.♦ Expanded network of internal and external customers, participating in events such as Mobile World Congress 2016 in Barcelona, Spain as well as Customer Convergence events in Medellin & Bogota, Colombia.♦ Drove engagement with high-profile executives in Mexico and El Salvador by preparing and leading engaging public presentations.♦ Continually refined regional strategies, collaborating with sales teams and technical SMEs to assess needs, analyze client expectations, and devise forward-thinking improvements.

Raleigh, Nc, Us

After joining as a Trilingual Customer Service Associate, I was promoted in 12/2010 to manage 97 customer relationships, crafting tailored solutions that effectively addressed technical needs.♦ Propelled alignment across global customer success operations, building key internal connections across North American Commercial, North American Public Sector, and Latin American Commercial groups.♦ Enhanced productivity as integral player in defining Customer Success Manager (CSM) role responsibilities as well as standards for optimal customer volume.♦ Positioned department for sustainable growth via development of intuitive processes for junior CSMs.

Master Of Science, It Management

Highly Selective, #1 Ranked Residential High School In The Us 2024, Theoretical And Mathematical Physics

Bachelor Of Arts (B.A.), Economics

Bachelor Of Arts - Ba, Spanish Language And Literature