An accomplished executive with more than 18 years in customer success operations, I leverage a versatile skillset as a negotiator, relationship builder, and people leader directing global workforces and supporting high-profile clients. As both a seasoned business strategist and customer success leader, I thrive on delivering innovative solutions that drive revenue growth and enhance client experiences. I have gleaned deep expertise in SaaS CSM leadership from my global industry leadership.With a reputable track record across numerous verticals and regions around the globe, I maximize client satisfaction as a natural communicator. I leverage my relationship building skills to navigate complex and stressful situations while devising innovative strategies that bring structure and put out customer fires in high-profile scenarios. At Red Hat, I led a 50-person team in the US Government vertical to coordinate and support the Affordable Care Act Marketplace website, providing 24-hour vendor support for the first and final three days of Open Enrollment. Following the initial website launch, President Obama recognized my team among others in a conference call to thank us for our considerable contributions.In any role I occupy, I am deeply invested in the success of my teams. Whether working with individual contributors or managers, I love having the opportunity to identify individual strengths and deliver personalized coaching to uplevel my employees. This approach not only attracts and retains high-performance talent but creates a positive organizational culture of collaboration for global groups.Outside of work, I’m an avid traveler who’s explored 42 countries. Fluent in two languages and conversational in many more, I find that exploring new places fosters self-reliance and determination, helping me creatively solve challenges. One of my most memorable experiences was a solo trip to India, where persistence led me to meet the Dalai Lama. His resilience and unwavering peace, despite exile, continues to inspire me. As D.H. Lawrence wrote: “I never saw a wild thingsorry for itself. A small bird will drop frozen dead from a bough without ever having felt sorry for itself.”Moving forward, I am ready to utilize my dynamic customer success experience to lead a global workforce and drive success for a growth-oriented organization. Connect with me to discuss how I will add value to your team!