Amy Moffet Email & Phone Number

United States

BSNC subsidiaries provide support services to numerous customers across the nation. The companies routinely apply innovative and streamlined contracting options for government and commercial organizations.

United States

Lenox, Massachusetts, United States

Washington

• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Completed all point of sale opening and closing procedures, including all cash room procedures
• Asked open-ended questions to assess customer needs
• Assisted customers with returns, online orders as well as alteration pickups and account inquiries, in person, on the phone and by email
• Provided an elevated customer experience to generate a loyal clientele
• Assisted with web fulfillment, logistics and cash room balancing

Medford, Oregon Area

• Worked in call center environment handling manual and automatically dialed outbound calls
• Applied training and persuasive communication strategies to overcome objections
• Maintained a high volume of calls to meet demands of busy group
• Utilized scripted conversation prompts to convey current account information and obtain payments with a friendly but firm attitude with full knowledge of contractual requirements and legal remedies
• Used skip tracing and other techniques to locate debtors
• Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances

St Robert, MO

• Customer Service including handling customer calls, sales and returns
• Directing Customers to the appropriate professionals based on their needs
• Cash Handling for the employee tills
• Scheduling breaks for employees while maintaining coverage on the floor to meet customer needs
• Scanning daily reports from cash office to ensure all numbers provided match

Anchorage, Alaska Area

• Oversaw multimillion dollar budget and all purchasing needs.
• Coached new employees on administrative procedures, company policies and performance standards.
• Sourced vendors built relationships and negotiated prices.
• Organized receipts, purchases and the documentation of finished goods, packaging, materials and ingredients.
• Performed monthly reconciliation of open purchasing orders.
• Compiled Accounts Receivable documentation for 38-40 projects minimum as backup for the final invoice to the Government.

Wasilla, AK

• Confirmed compliance with federal and state laws to enforce regulations and monitor sales..
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Prepared homes for client arrivals during open house events and double-checked other logistics.
• Resolved client concerns in a timely manner to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities/condition.
• Reviewed and executed confidential documents, contracts and disclosures.

Wasilla, AK

 Motivated and trained employees to meet performance benchmarks. Responsible for directing and scheduling staff efficiently to maximize resources including training and corrective action plans for problem resolution.  Ensured compliance with audit, inventory and operational regulations and guidelines. Sold new products and services and executed.