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@abbott.com
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4 phones found area 612, 630, and 952
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LinkedIn matched
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Amy Johnson is listed as Director @ Abbott | Customer Experience Management at Abbott, based in Greater Minneapolis-St. Paul Area, United States. AeroLeads shows a work email signal at abbott.com, phone signal with area code 612, 630, 952, and a matched LinkedIn profile for Amy Johnson.
Amy Johnson previously worked as Director, End User Experience Management at Abbott and Chief Inspirer at Infinite Green. Amy Johnson holds Bachelors, Elementary Education from St. Catherine University.
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AeroLeads found 1 current-domain work email signal for Amy Johnson. Compare company email patterns before reaching out.
At Abbott, our team is dedicated to enhancing end user experiences, particularly in the technology sector where every interaction is crucial. By focusing on internal support experience management, customer relationship management, and user experience design, we aim to provide exceptional support to our business partners and create meaningful customer engagements. Our mission is to achieve innovative experience and operational excellence designs that truly resonate with users.Drawing on my expertise in customer experience management, I strive to create a seamless interface between technology and user satisfaction. This commitment to service excellence not only guides our strategic direction but also empowers our IT Support Teams to consistently exceed expectations. Through collaboration and a deep understanding of customer needs, we drive significant advancements in technology experiences.
Listed skills include Leadership, Training, Process Improvement, Team Building, and 14 others.
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Abbott Park, Illinois, Us
Focus on leading and directing resources and services within the Global Service Desk and across all our Business Technology Services organization to strengthen business partner support experiences. Bring a deep passion, understanding and commitment to providing excellent customer service, operational solutions, and experience design and development.
Ramsey, Minnesota, Us
As Chief Inspirer, I focused on providing clients strategic design, delivery and sustainable learning and training programs centered on associate execution and delivery of meaningful customer experiences.
Minneapolis, Mn, Us
Provided the sales organization with the training and tools to help sales people sell more effectively. Led recruitment strategies, on-boarding, training, best practices in sales process and content management. Enhanced sales team through partnership with additional internal teams. Designed, built, implemented and refined field sales training curriculum. Supervised fourteen field-based sales trainers. Coordinated implementation of Challenger™ selling model. Created strategic, ongoing processes. Oversaw integration and application of Challenger™ to drive new sales growth and application within organization. Established sales recruitment initial screening and assessment process to determine candidates.
Minneapolis, Mn, Us
Developed and managed learning and development strategies, identifying training needs and providing solutions through blended e-learning, instructor led, facilitation, coaching, and measuring training effectiveness. Initiated learning management system integration. Created ongoing employee education strategy for organization. Partnered with teams providing training standards knowledge, resources, and tools to assist with launching training initiatives. Managed technology implementation, integration, and enhancement. Aligned technology outputs with strategic business objectives, including revenue growth and profitability through collaboration with key stakeholders. Served as project director for deployment of three enterprise application solutions in areas of work order management, equipment tracking, and mobile delivery processing utilized by 2,500 employees. Implemented user-centered design methodology including collaborating with developers. Managed development of proprietary online ordering system. Established methodology capturing user enhancement requests. Directed team of support administrators responsible for end user support. Recognized as advocate for application user communities. Worked with other teams to prioritize and deliver ongoing application enhancements to correspond with changing business strategies.
Minneapolis, Mn, Us
Led service desk operations managing support team through assignment, monitoring, and prioritizing work of support analysts responsible for end user-technical support. Defined requirements for existing customer service systems and worked with technology partners to implement new systems and enhance existing systems, including CRM, inbound and outbound calling, and email management. Directed call center operations determining call center operational strategy by conducting needs assessment, partner reviews, and cost/benefit analysis. Established program requirements, technical specifications, and quality and customer service standards for consolidation of 80 individual locations into consolidated environment. Implemented metrics-based performance review.
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Amy Johnson works for Abbott.
Amy Johnson is listed as Director @ Abbott | Customer Experience Management at Abbott.
AeroLeads has found 1 work email signal at @abbott.com for Amy Johnson at Abbott.
AeroLeads has found 4 phone signal(s) with area code 612, 630, 952 for Amy Johnson at Abbott.
Amy Johnson is based in Greater Minneapolis-St. Paul Area, United States while working with Abbott.
Amy Johnson has worked for Abbott, Infinite Green, and Universal Hospital Services.
You can use AeroLeads to view verified contact signals for Amy Johnson at Abbott, including work email, phone, and LinkedIn data when available.
Amy Johnson holds Bachelors, Elementary Education from St. Catherine University.
Amy Johnson is listed with skills including Leadership, Training, Process Improvement, Team Building, Customer Service, Software Documentation, Strategic Planning, and Program Management.
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