AKASA is the preeminent provider of generative AI solutions for the healthcare revenue cycle.My teams are dedicated to quality deployments and customer experience- from product design, through build and cofiguration, go live, and production support.

As the VP of Revenue Cycle Operations I have the privilege of heading up a team of extremely experienced and talented revenue cycle professionals that work hands on with process improvement, automation, and revenue cycle related client deliverables. I have scaled the revenue cycle vertical from 3 production analysts to a vertical of 4 teams consisting of revenue cycle consultants and implemtation experts, development analysts, staff augmentation specialists, and production analysts.

Managed Enterprise Program Management team responsible for risky, complex, and visible projects involving high contract value clients (over $50M contract value at any given time); the EPM team sets the standard for project management best practicesCoordinated with the Project Management Office and product-level project management staff by serving as escalation point, coaching them through risk management, issue resolution, and difficult situationsFacilitated executive communication with clients and with internal executives both by serving as an escalation point for all product teams to client executives and by coaching team members on internal and client executive communication skillsCreated standardized processes and conducted system-wide training for all project

Partner with hospitals and health systems to improve their overall revenue cycle performance and operations by delivering strategic consulting engagements, rooted in evidence-based research.Areas of concentration include engaging revenue cycle staff in improvement initiatives, centralizing business office processes, and helping hospitals strategically manage and prepare for new regulatory and industry changes, from the ICD-10 transition to the Healthcare Exchanges. I leverage my background in system implementations combined with direct Revenue Cycle management to help my clients through process redesign and optimization, successful EMR implementations, and to make smooth transitions to centralized models.Most recently managed the design, implementation, and roll out of a CBO for a large health system in the Midwest. Through that process, integrated the business office functions for 5 Acute Hospitals, 13 Critical Access Hospitals, 11 Long Term Care and Skilled Nursing Facilities. Supported and optimized the centralized business office operations for a large, multi- state Home Care division. Early phase results already show a decrease of days in AR on the hospital side and significant cash flow increases and Days in AR decreases in the home care division.

Direct management of Revenue Cycle Support/ Project Management, Remittance Processing, and Patient Financial Services for all lines of business (Home health and Hospice, Home Infusion, DME, and Patient Transport Services)Critical in integrations of home health and hospice agencies from CHI facilities to the CHS platform (including operational process changes, centralizing Revenue Cycle functions, and serving as the liaison between IT and Revenue Cycle to support application migrations from Cerner Beyond Now and Allscripts to McKesson Horizon)Developed and executed training for best practice processes, new organizational structure to support growth of company, and recruitment efforts for all levels from associate to director positionsVendor management for all outsourced applications and products consisting of payer websites, bad debt and underpayment collection agencies, consulting firms, and payer clearinghouses and bolt on applicationsCommittee member to corporate ICD-10 initiative, ANSI5010, and compliance review committees

Direct management responsibility for Remittance Processing and Patient Financial Services Departments for home health and hospice, patient transport services, infusion, and DME lines of businessProvide Project Management for all Revenue Cycle initiatives, both technical implementations as well as operational process improvement and implementation of best practiceServe as a liaison between Operations, Clinical and Revenue Cycle staff for improved communications leading to a decrease in outstanding receivables and DSOCoordinate and/or facilitate training opportunities for associate level staff as identified through receivables analysis and process inefficiencies

ITS Ancillary Services- Home Health DepartmentSupport company wide Home Health applications through training, process consulting and redesign. Create process guides and training documents. Specialize in billing and accounts receivable but assist end users in all process related issues from clinician documentation to financial reporting.

Managed front and back office staff in 3+ practicesManage patient flow in office from scheduling, treatment planning, financial counseling, checking patientsout and following up on claimsResponsible for daily, weekly, and monthly benchmark goals for production, patient retention and recall,and collections