Amy Rose Email & Phone Number

Toronto, Ontario, CA

Toronto, Ontario, CA

Creating knowledge base articles for employees to learnProviding training to new employees within technical support teamAssisting first level technicians in troubleshooting issues and escalating as requiredPerforming email migrations from various sources to either Office365 or GSuiteResearching more complex technical issues and turning solutions into.

Toronto, Ontario, CA

Created internal policies for the newly formed departmentProvided second-level assistance for Help Desk employees, providing them with the tools to assist them in performing their tasks efficiently and successfullyManaged employee shift and on call schedulingReviewed reports generated by internal systems in order to verify that Help Desk operations are.

Toronto, Ontario, CA

Field phone calls from clients with technical issuesTroubleshoot technical support issues using available resourcesDocument resolution steps for completed support callsUndertaken an implementation of backups for a large number of clients with solutions ranging from the use of QNAP NAS devices to dedicated workstations with Quest Rapid Recovery.

Toronto, CA

Research VoIP solution that has been proposedPerform mock implementation testing with demo managed VoIP account offered by solution providerAssist in proofreading documents for deliverable features to see if they match the needs requirement of the commission Organize meetings with colleagues for project status updateCooperate with telephony admins in.

Whitby, Ontario, CA

Field Placement - Durham CollegePerform test deployment of Windows 10 on loaner equipmentDocument network configurationCreate user documentation for certain tasksTroubleshoot network connectivity, VoIP phone functionality, office-grade printer/scannersProvide technical explanations in a manner that everyone can understand

Oshawa, ON, CA

Assist fellow students in understanding new conceptsOrganize and co-ordinate meetings with students for tutoring duties

Toronto, CA

Summer Student - 3rd YearPerforming duties that help ease the workload of colleagues to help with productivity and deadlines.Create new database in Microsoft Access with input from affected usersCo-operate with colleagues to accomplish tasks

Toronto, CA

Summer Student - 2nd YearPerforming duties that help ease the workload of colleagues to help with productivity and deadlines.Create new database in Microsoft Access with input from affected usersCo-operate with colleagues to accomplish tasks

Oshawa, ON, CA

Imaged school computersInput data to Excel spreadsheetGathered computer information in various areas of campus

Toronto, CA

Input data into inventory softwareOrganize Microsoft Access DatabaseCo-operate with area supervisors to fulfill requirements