Oversaw the workflow of the Creative Services team, keeping 425+ projects on schedule each year.• Worked in conjunction with the writers, graphic designers, multimedia experts, web and internal ETS clients, ensuring projects are completed accurately and in a timely fashion.• Informed supervisors and clients of potential hurdles and project status to ensure timely completion of all projects.• Managed a high volume of projects 425+, including print, audio, video, and web deliverables - from job opening through completion.• Worked with outside vendors - such as printers and accessibility review providers - to secure competitive rates and ensure that final deliverables are properly secured.• Ensured Creative Services team members possess the materials needed to complete projects.• Fluent in project management system, Wrike.• Reduced delivery times for increased customer satisfaction through effective traffic management.• Collaborated with cross-functional teams to develop integrated supply chain solutions for complex challenges.• Communicated deadlines and established benchmarks for incremental departmental success.• Built project timelines, team delegation plans and provided instructions for task completion.• Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.

Planned and implemented client-funded marketing programs totaling over $1M annually.• Coordinated day-to-day activity with all divisions, worldwide partners, and clients to ensure marketing plans were completed on time and within budget.• Negotiated and maintained vendor relationships with photographers, videographers, printers, sign companies, media publications.• Worked directly with a mail house processing jobs from start to finish - including file conversion, postage requirements and other data-processing issues.• Maintained proprietary in-house CRM database.• Prepared monthly summary presentations outlining Binswanger's marketing efforts on behalf of each client.• Posted property listings to Binswanger's website.• Handled all department accounting, including monthly client billing.• Increased brand awareness by developing and implementing innovative marketing strategies.• Enhanced customer loyalty through the creation of targeted email campaigns and promotional events