Amy Waters Email & Phone Number

London, Gb

London, England, United Kingdom

Responsible for the delivery of all Visitor Services and Security for Exhibitions, Events and Special Projects at The Nation Gallery. £2m of business on a £6m contract 2023-2024 with over 100,000 staffing hours.Assisting with the long term strategic planning of the security and staffing functions.Managing departmental teams and overseeing all aspects of staff welfare, development, conduct and performance. Cross functional working with the clients Operations, Buildings and Events teams amongst others including key stakeholders.Ensuring a consistent quality service delivery and prompt, appropriate security responses to all incidents.Ensuring the safeguarding of various assets, buildings and information and compliance with all relevant legislation including the Government Indemnity Scheme and Lenders agreements.Developing robust systems and processes to support excellence and resilience in Service Delivery including writing and implementing policies, procedures and training packages to support understanding of and adherence to agreed standards.Ensuring a dynamic response to change.Responsible for exceptional service delivery (94% Visit England rating).

London, England, United Kingdom

Having overall responsibility for the management of the site and responsibility for the day-to‐day operational requirements of the Visitor Services and Security and Visitor Engagement teams (300+ staff) in line with National Gallery aims and objectives.Managing departmental teams and overseeing all aspects of staff welfare, development, conduct and performance as well as ensuring a consistent quality service delivery and prompt, appropriate security responses to all incidents.Significant experience of incident management.Ensuring compliance with all legal and contractual obligations.

London, England, United Kingdom

HR Support - Staff Welfare, Onboarding, SIA Licensing, Training, Investigations.Streamlining Administrative ProcessesDocumentation ManagementData ManagementSchedulerContractor LiaisonEvents SupervisorResponse Team Supervisor

Development and Delivery of Workshops:Enhancing Communication StrategiesMediation & Conflict Management for GroupsBuilding Creative CommunitiesRecruiting outside the boxCreating Safe and Inclusive Workplaces

London, England, United Kingdom

London, England, United Kingdom

Project Management:Financial Planning and Grant ApplicationsManagement of a Residential Housing and Co-working Cooperative for creatives.Founded a cooperative business and created business plans for this £950k project. Liaised with key stakeholders; the local council and building owner, other co-operative organizations both locally and internationally, lending institutions, regulatory bodies.

London, England, United Kingdom

Managed the Operations Skills Team responsible for program administration, new business telemarketing and back office support for a third sector training funding brokerage. HR, recruitment, induction and training, CPD, appraisals, disciplinary procedures and target coaching. Involved in special projects, financial reporting, KPI reporting and monitoring, project planning, supporting the senior management team by implementing efficiency and compliance measures.Liaised with training institutions, local councils and the Education Ministers office.