Passed the Reviewer U course at WTW.Continued work on the same clients.o Processed more complex benefit calculations.o Identified issues in the system, suggested ways to reduce manual interventions, and assisted leads with User Acceptance Testing (UAT).o Updated internal documentation to avoid errors.o Trained new hires and junior colleagues as needed.o Collaborated and built professional relationships internally with multiple teams to ensure productive and timely outcomes.o Escalated issues to the Project Managers and Team Leads based on plan provisions where necessary.o Performed consulting reviews of automated pension calculations and technical review of payment entries.o Integrated delivery of services with professional excellence standards ensuring timely, effective, and quality outputs.

Continued work on the same clients - Work reviewed by leads.o Attended trainings on newer responsibilities.o Processed more complex calculations.o Drafted call notes for the service center representatives to Plan specified questions.o Drafted emails to the clients.o Performed third level payment reviews for highly compensated participants.o Performed Service Level Agreements analysis every month and every quarter.

Placed in the ongoing team for two clients - Work reviewed by leads.o Prepared condolence letters, and stopped ongoing payments (Transferred to junior colleagues)o Transitioned to a reviewer role for standard payment setups. Processed tax calculations, and specified letters using prior templates for highly compensated participants.o Prepared payment reconciliations for the client by the due dates to meet deadlines, and drafted processes from scratch.o Attended trainings on the ongoing work, and processed standard and non-standard calculations within the 5-day mark.Fulfillment Team Lead for the Dallas Office.Process owner for live checks for all Dallas client teams. (Transferred to another colleague)o Handled process of overpayment checks for client teams.Placed in the implementation team for a new client acquired by WTW. (Jun. 2019 – Sept. 2019)o Performed automated calculations, reviewed election forms, processed payment setups.o Prepared a process for deceased participants, trained colleagues and reviewed their work.

LSAMP Research Internship