Client Experience Representative
Current- Serve as the primary liaison for client technical concerns, ensuring prompt resolution and satisfaction.- Partner with IT and web development teams to troubleshoot and resolve dealer website issues efficiently.- Prioritize and implement platform feature updates to enhance dealer listing performance.- Generate comprehensive reports on listing performance, customer engagement, and market trends to drive informed decision-making.- Quickly diagnose and address customer troubleshooting inquiries with clear and effective solutions.- Support sales team by offering insights on services, billing, and website functionality for enhanced client interactions.