Document and streamline business processesManage commissionsRecord agent licenses

Manage CRM toolConsolidate and distribute weekly lead listingsPrepare client quarterly newsletters

System Enhancements• Participate in conversion from Waterfall to Agile SCRUM methodology• Gather design requirements for system enhancements• Prepare test scripts• Perform system testing (both enhancements and regression testing)• Document testing results to internal and external developers• Oversee user acceptance testing• Communicate system changes to internal users, including training manager• Document changes in system processes• Conduct user training• Act as back-up Scrum MasterAdditional tasks• Act as SharePoint Administrator• Address escalated helpdesk tickets and bring any repeating issues to operations

Managed team of 7 to ensure satisfaction levels are maintained at high levels on all payment services projects Contributions to internal process enhancements:• Contributed to system enhancements for 3 systems (Salesforce, SAP, proprietary payment program)• Reviewed and updated system functions that will enhance payment processing• Performed User Acceptance Testing and communicated results to IT o Updated amendment processingo Updated international reporting• Communicated any system enhancements to training managerOversaw the following for over 2,000 North American and 50 international sites across 40 studies and 5 pharmaceutical sponsors:• Set up and implementation of CFS grant payment services • Monthly grant payment services, ensuring that high service levels are achieved• Diligent scope management efforts• Regular meetings with sponsor study teams regarding study updates• Resolution of issues that are raised through email and/or phone contact (24-48 hour response time)• Confer with budget negotation deparment regarding budget build for site contracts and its impact on the payment systems

Mentored and trained Project Leads and Project Supports to ensure satisfaction levels are maintained at high levels on all payment services projects Contributions to internal process enhancements:• Formalized monthly funding process• Designed system-generated pro forma invoice process for international sites• Contributed to system enhancements for 3 systems (Salesforce, SAP, proprietary payment program)• Reviewed and updated system functionalities that will enhance payment processing• Performed User Acceptance Testing and communicate results to IT o Updates to amendment processingo Updates to international reporting• Updated case management • Communicated any system enhancements to all users, including trainingOversee the following for over 900 North American and 20 international sites across 25 studies and 2 pharmaceutical sponsors:• Set up and implementation of CFS grant payment services • Monthly grant payment services, ensuring that high service levels are achieved• Diligent scope management efforts• Regular meetings with sponsor study teams regarding study updates• Resolution of issues that are raised through email and/or phone contact (24-48 hour response time)

Communicated with pharmaceutical sponsors regularly in regards to protocols and site paymentsMaintained record of payments made to sites participating in clinical trialsPrepared payments to sites participating in clinical trialsWorked closely with outsourced IT teams in enhancing payment processing systemsReviewed and updated system functionalities that will enhance payment processingDocumented newly created internal processes and train team members

Brainstormed possible researchPrepared score reports and related materialCompiled and explained data for various departments viewingUpdated surveys and maintain response dataLearned other statistical models and softwareResearch Presentations:AACOM 2008: "The Use of Electornic Health Records by Osteopathic Medical Students"AERA 2008: "Investigation of Gender Differences in Clinical Performance on a Medical Licensure Exam"

Scheduled examinees' appointmentsAdmited examinees according to specific guidelines Administered exams provided by Educational Testing Services through computer

Prepared materials for participant interviewsEntered participant information into databaseCreated newsletter for doctors and participants