Amy Nicole Rivera Email & Phone Number

San Jose, CA, US

Palo Alto, California, United States

• Assisted in financial, operational, IT, and compliance audits
• Performed cost reviews of contract travel, rates, and materials
• Performed ad-hoc analysis, benchmark studies and research
• Evaluated internal controls, processes, and policies for adequacy, effectiveness, and compliance with regulatory principles, industry standards and corporate guidelines
• Assisted in internal controls testing as well as financial, operational, and compliance audits and reviews.
• Performed evaluation of indirect rates (i.e., overhead, G&A) and invoice rate adjustments.

San Jose, California, United States

- Managed social media presence and content creation, increasing engagement and impressions- Utilized analytics for audience insights, optimizing content strategies- Successfully promoted club events, contributing to a 25% increase in attendance- Collaborated on strategic planning, maintaining brand consistency and professional image- Facilitated.

San Jose, California, United States

- Worked alongside another officer to track member attendance and engagement through Excel Spreadsheets- Managed emails sent to answer members' questions regarding the organization or their membership- Planned, scheduled, and conducted several pitches in classrooms to promote our organization

San Jose, California, United States

• Worked in a team of 5 members to manage social media posts, communications, emails, and events
• Contribute to and and review marketing plan to ensure progress and review performance in short and long-term goals
• Used Canva to create Instagram posts to educate members on financial literacy and advertise upcoming events
• Facilitated the Career Insights Program by connecting with previous FMA officers succeeding in the business industry to share their insight and advice to members in organization

San Jose, California, United States

• Served as the face of the company while greeting customers and ensuring the best possible experience when visiting showrooms. Catered to residential and commercial clients.
• Worked with project managers to guide customers from the design consultation process all the way to the installation process.
• Supported the sales project manager by handling incoming phone inquiries, performing clerical and administrative tasks for the team members to keep projects running smoothly. Responded to emails, evaluated data entry.

San Jose, California, United States

• Established rapport with customers by identifying and addressing all customer needs, locating merchandise in the warehouse, preparing merchandise for shipment to appropriate locations, ensuring all current product.
• Responsible for demonstrating effective interpersonal skills with customers and managers to ensure prompt resolution of customer concerns. Retrieved customer product requests from computers, utilizing hardware/software.
• Recorded pertinent information regarding inquiries on a company supplied log sheet for follow-up by other departments. Efficiently used calculators to compute refunds and adjustments as needed following established.

San Jose, California, United States

• Clean and maintain all necessary equipment. Adjusted coaching techniques, based on the strengths and weaknesses of athletes.
• Devised and developed gymnastics lesson plans and led the group in warm-up stretches. Instructed and taught children gymnastics skills and techniques in a fun fitness-oriented atmosphere. Supervised the students during.
• Provide coaching during competitions. Serve as a role model for younger gymnasts. Planned and directed physical conditioning programs that will enable athletes to achieve maximum performance.

San Jose, California, United States

• Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.
• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Schedule and confirm appointments and maintain event calendars. Deal with bookings by phone, e-mail, letter, fax or.
• Calculated bills for services rendered and collected and processed customer payments. Copy, file and maintain paper or electronic documents and records. Handle incoming and outgoing mail

San Jose, California, United States

• Performed all functions regarding receiving, stock, and housekeeping-related tasks. Engaged with customers enthusiastically to drive sales. Processed cash and credit payments as a cashier, using point-of-sale (POS).
• Adhering to the execution of established safety, security, quality and store operations policies, procedures, and practices. Communicating with the management team regarding customer requests and vendor-related concerns.
• Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. Managed and maintained displays as indicated by planograms, end caps, and bulk stack instructions..

Bachelor Of Business Administration - Bba, Business Administration And Analytics, Junior

Activities and Societies: Financial Management Association

High School Diploma