Amy North Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn, Us

• Abstract and enter data to maintain the Surgical Verification database and supporting databases (NSQIP, etc.)• Report and escalate data summary and identified case in compliance with the American College of Surgeons (ACS) standards and rules• Provide reports on collected data to a variety of individuals within the organization• Create and maintain database and develop benchmark standards and expectations that guide the evolution of Children's Surgical Verification Program• Advance the data outcomes and trends to develop and execute meaningful quality improvement initiatives• Work extensively with programs including but not limited to Cerner PowerChart, SurgiNet, Microsoft Excel, Microsoft Word, Congos, and QlikView

Minneapolis, Mn, Us

• Collected and submitted reliable data to national registries through high-quality data compilation, documentation and entry into the databases of all eligible cases for the hospital• Worked closely with the members of the Departments of Surgery, Cardiology, and Critical Care to identify opportunities for clinical quality improvement• Supported management and clinical staff with information for decision making, strategy development, assessment of health care quality, and clinical research• Queried clinical databases for system-wide requests, display data, interpret results and develop ongoing formats which meet user needs• Used computer-based tools to ensure data quality and integrity• Worked extensively with programs including but not limited to Cerner PowerChart, SurgiNet, Microsoft Excel, Microsoft Word, Congos, QlikView, and Centripetus

Buffalo, Ny, Us

• Promoted to shift lead in Summer 2015• Oversaw and directed up to ten other Dessert Cart Attendants per shift• Served people of various demographics on daily basis while providing excellent guest service• Worked well under pressure in fast-paced environment• Handled cash and credit transactions with customers

Los Angeles, Ca, Us

• Built and sustained an outstanding customer service experience by managing and responding to customer service inquiries in a timely and courteous manner• Created a welcoming environment for customers by providing exceptional service• Replenished products, cleaned retail areas, and ensured POS and payment systems were operating correctly to provide a seamless customer experience• Educated customers on TOMS giving program and shared their mission• Processed in-store refunds for customer orders as needed

Minneapolis, Mn, Us

• Worked on assigned project to assist in the updating of the Health Information Management department's policies and procedures•Presented final project to Health Information Management Director and managers in search of feedback and remaining questions• Worked with and interviewed individuals in a variety of positions to gain a better understanding of their roles• Attended a variety of interdisciplinary meetings to better understand the daily business operations within the organization

Minnetonka, Minnesota, Us

• Assisted rehabilitation and long-term care residents with varied abilities in performing activities of daily living• Documented patient care information into Point Click Care, the facility’s Electronic Health Record system• Worked with other healthcare workers, such as RNs, LPNs, PTs, and OTs, to provide care to residents

• Greeted, seated, and served guests with a friendly and welcoming attitude• Assembled a variety of desserts to serve to customers• Answered phone calls and placed takeout and delivery orders• Entrusted with responsibility of handling cash and credit transactions with customers

• Served food and beverages to customers while providing excellent guest service• Entrusted with responsibility of handling cash transactions with customers