Amy Watts Email & Phone Number

Rancho Cucamonga, Ca, Us

La Vergne, Tennessee

A valued life behind each case and call, I worked behind the scenes as a proud support system for Healthcare providers often caring for critical patients. Daily tasks included processing millions of dollars in Specialty Pharmacy drugs via inbound calls and online requests, order tracking, answering general/complex customer inquiries, data entry, returns/credits, portal setup/support, invoicing, pricing, inventory, product research, lead generation, case management and consistent communications with internal and external professionals to provide the best outcomes for patient care.Fostered and maintained internal and external business relationships rooted in trust and accountability. A multitasker adept in troubleshooting, implementing solutions and managing complex cases through research, communication and use of various technology tools.Completed additional specialized training as a dedicated order processor for REMS.Increased department service scores as a top specialist earning 100% QA scores weekly. Adherence and production throughout tenure90-100 average.

Nashville, Tennessee

Proven ability to build strong, trusting relationships with clients and their families, ensuring a high quality of life and personalized care. Provided companionship, fostering a positive and comforting environment for patients. Assisted with enhancing the lives of the elderly by committing to improving their physical and mental health. Reliable as an employee and dedicated to others as a passionate service member to community.

Lebanon, Tennessee, United States

Took on the role of one of Santa’s elves to sprinkle some Christmas magic and hope in the Nashville community. Worked collaboratively with other elves (volunteers) to achieve event goals and improve operational efficiency. Assisted in executing toy drive events, organizing inventory and delivery of donations. Successfully brought joy and memories for an average of 500 children and families in need, annually.

Fontana, California. Nashville, Tennessee.

Customer Engagement: Expert in guiding customers through appliance selection, tailoring recommendations to individual needs and preferences.Customer Service: Delivered high-quality service, including inventory management, order fulfillment, and effective vendor communication.Cross-Department Collaboration: Worked with various store departments to enhance the overall shopping experience and resolve issues.Contract Management: Oversaw contract and installation agreements, validated sales expectations, and conducted post-installation follow-ups.Front End Management: Opening/ Closing registers, employee scheduling, training/development, employee adherence, customer service desk support, cash office support.Award Recognition: Received outstanding performance and contribution recognition for leading and accomplishing various set department/ store goals including: EPP’s, Warranty’s, MyLowes, Credit Card’s and top department in appliance sales. Participated in maximizing store performance earning top regional sales, 3 years consecutively.

Orange County, California

Marketing and promotions at various Southern California events. Engaged with the public providing a fun atmosphere through communication, activities and giveaways. Events included brand representation for: Sprint, Army National Guard, Triumph, NASCAR, DirecTV and Kellogg’s.

Dubuque, Iowa. Cedar Rapids, Iowa. Ontario, California.

Warehouse/ Distribution