Amy O'Donovan Email & Phone Number

Dublin, Leinster, Ireland

Dublin, Leinster, Ireland

As Sales Operations Analyst I work closely with multiple cross functional teams to support and resolve any sales processing issues Maintain an order processing tracker, dashboards and provide ordering insights (visual & data) on regular cadence Maintain and document operational guides and FAQBuild and update reports to analyse and present key findings to cross functional teams Secure purchase orders, validate information, process sale in Salesforce and complete in a quick &… Show more As Sales Operations Analyst I work closely with multiple cross functional teams to support and resolve any sales processing issues Maintain an order processing tracker, dashboards and provide ordering insights (visual & data) on regular cadence Maintain and document operational guides and FAQBuild and update reports to analyse and present key findings to cross functional teams Secure purchase orders, validate information, process sale in Salesforce and complete in a quick & timely manner Assist with Deal Desk and Channel partner support ticket resolution and subsequent root cause analysis. Problem-solve using the Salesforce and other internal systems Show less

Outsourced by Zevas Communications to work as part of the Sales Ops team for TwitterLead a team of 5-7 people to create leads for sales teamAnalyse online user behaviour in Social Media and traffic insights to generate best leads for Twitter New Business TeamWork on a target to input and create new opportunities in SalesforceReporting on key metrics, analysing and interpreting trends and providing actionable insights and leads based on available data sources

County Cork, Ireland

General bookkeeping & secretarial dutiesControl & monitoring of Accounts Payable and Accounts Receivable activitiesWorking with management on various adhoc projectsIdentifying controls gaps and Implementing process improvements where relevantDatabase administration

Dublin, Ireland

Enforce established business practicesMonitor performance of processes to ensure it meets customer satisfaction and corporate goalsImprove processes based on customer feedback and trend analysisProvide time-sensitive responses to customer inquiries and service requests Use Oracle applications to research and troubleshoot customer inquiriesReview and update content on department website to ensure it reflects current business practicesProvision license codes to customers… Show more Enforce established business practicesMonitor performance of processes to ensure it meets customer satisfaction and corporate goalsImprove processes based on customer feedback and trend analysisProvide time-sensitive responses to customer inquiries and service requests Use Oracle applications to research and troubleshoot customer inquiriesReview and update content on department website to ensure it reflects current business practicesProvision license codes to customers for applicable software by validating customer entitlements Provide customer support to Oracle’s electronic software delivery systemMonitor Oracle’s system performance through the use of reporting and system alerts Show less

Dublin, Ireland

Responsibilities included maintaining a high level of store standards, sales, customer service, stock orders and customer ordersWorked alongside management and Brand Addition office teams towards achieving all sales targets, new product design and help control the costs of the storeWorked alongside the REWS (facilities) team in Google Ireland and aided in event management where needed from a store management perspectiveMaintain store signage and epos, in line with company… Show more Responsibilities included maintaining a high level of store standards, sales, customer service, stock orders and customer ordersWorked alongside management and Brand Addition office teams towards achieving all sales targets, new product design and help control the costs of the storeWorked alongside the REWS (facilities) team in Google Ireland and aided in event management where needed from a store management perspectiveMaintain store signage and epos, in line with company policyWas acting store manager during holiday periods and Head Office visits Show less

Cork

Worked for this luxury brand retailer over three Christmas periods.General sales assistant duties (Customer care, stock replenishment, sales)Merchandised new stock on shop floorCreated and updated window displaysGeneral administration duties (security tagging new stock, filing documents, answering phone for customer queries)

Cork, Ireland

I worked in the administration office in conjunction with the buying and human resource teams.I also worked with the Dublin office in implementing cohesive merchandising standards in line with the company corporate vision across the shop floor.Preformed general sales support on the shop floor including sales, customer service and maintaining stock levels and store standards.I spent time working in the stock department including picking stock, stocktaking, writing up returns… Show more I worked in the administration office in conjunction with the buying and human resource teams.I also worked with the Dublin office in implementing cohesive merchandising standards in line with the company corporate vision across the shop floor.Preformed general sales support on the shop floor including sales, customer service and maintaining stock levels and store standards.I spent time working in the stock department including picking stock, stocktaking, writing up returns etc.Gained valuable cash handling experience in setting up floats, counting takings and placing lodgements. Show less

Wildwood, New Jersey

Left in charge of store during the week as manager worked in the warehouse.Restocked and re-merchandised items in the store on a daily basis.Did daily checks on stock that needed to be reordered and placed said orders.Served customers and maintained store standards.

Cork, Ireland

Manufactured Tic-tac sweets for Europe wide distribution.My position was based on a production line packaging Tic-tacs.

St. Stephens Green, Dublin, Ireland

My main department was Ladies Footwear and Accessories but I also spent time in Ladies fashions. My duties included merchandising stock, taking sales, dealing with customer queries and getting the store tidied to the standard required for the then flagship store.

Cork, Ireland

Worked in the Menswear Dept serving customers and replenishing stock.Left in charge of second store during lunch breaks.

Cork, Ireland

Worked the lighting for the panto in the Everyman Palace Theatre.I was involved in performing arts for years so I have developed a love for drama so when asked to work on lighting for every show was a great opportunity.

Data Analytics

Master Of Science (Msc), Management Information And Managerial Accounting Systems

Bachelor Of Science (Bsc), Retail And Services Management