• Serving customers and taking cash and card payments • Setting up new customer accounts and demonstrating how to use the sunbeds • Responsible for health and safety of customers and cleanliness of the salon whilst on shift• Dealing with all customer complaints and enquiries in the salon, over the phone and via social media and ensuring that CRM system is updated to include all sales activities, bookings and contact details whilst analysing customer patterns • Updating… Show more • Serving customers and taking cash and card payments • Setting up new customer accounts and demonstrating how to use the sunbeds • Responsible for health and safety of customers and cleanliness of the salon whilst on shift• Dealing with all customer complaints and enquiries in the salon, over the phone and via social media and ensuring that CRM system is updated to include all sales activities, bookings and contact details whilst analysing customer patterns • Updating management regarding stock levels and product requests • Accurately calculating waiting times during busy periods (averaging 25 customers an hour during busy periods and no support staff) • Remaining informed on the latest products in order to assist with customer enquiries • Providing customers with details of any current and/or upcoming promotions• Keeping staff up to date with any business changes • Training new staff • Co-management of social media including the creating and posting of new advertisements, use of analytical tools to gauge success of recent campaigns, brainstorming new campaigns, proofreading and copy-writing, use of relevant keywords to ensure search engine optimization and responding to messages from customers Show less

• PA to farm manager • Filing of printed and electronic documents • Sorting and distributing mail • Receiving and redirecting phone calls • Correspondence via paper and email • Taking minutes during meetings as well as typing up agendas • Ordering equipment and supplies • Invoicing • Data entry

• Providing a high standard of first contact/routine customer service in a variety of customer facing functions/activities, ensuring all customer contacts (calls, correspondence, email, etc) are dealt with in a timely manner whilst updating the CRM database accordingly • Maintaining a good/effective knowledge of the FedEx business • Solving all routine/standard delivery/collection queries received, meeting customer expectations and updating customer on progress as needed… Show more • Providing a high standard of first contact/routine customer service in a variety of customer facing functions/activities, ensuring all customer contacts (calls, correspondence, email, etc) are dealt with in a timely manner whilst updating the CRM database accordingly • Maintaining a good/effective knowledge of the FedEx business • Solving all routine/standard delivery/collection queries received, meeting customer expectations and updating customer on progress as needed • Processing high volumes of customer-related data, maintaining accurate and up-to-date customer documentation/records and ensuring attention to relevant details always • Maintaining productivity/resolution of Customer queries whilst providing a high-quality service • Developing an appropriate network of contacts across functional areas and use this network/knowledge to facilitate the achievement of required results. Collaborate with colleagues across the FedEx business • Producing accurate and timely reports in accordance with individual customer and department requirements Show less

• Dealing with incoming calls relating to Council Tax for London’s Lambeth Borough Council • Logging all customer contact on the CRM system • Handling confidential information and delicate situations• Arranging payment plans and setting up direct debits • Opening, closing, and amending accounts • Providing advice on benefit entitlement and referring customers to the benefits team where appropriate

• Answering inbound calls from new and existing customers • Resolving a variety of customer queries, including mid-term adjustments and cancellations, payment enquiries and sales contacts, to achieve a ‘first time resolution’ while competently managing the customer experience • Logging each customer contact on DISC CRM software • Data entry, diary management and minute taking • Circulating documents via email and post • Adhering to all regulatory requirements, for example… Show more • Answering inbound calls from new and existing customers • Resolving a variety of customer queries, including mid-term adjustments and cancellations, payment enquiries and sales contacts, to achieve a ‘first time resolution’ while competently managing the customer experience • Logging each customer contact on DISC CRM software • Data entry, diary management and minute taking • Circulating documents via email and post • Adhering to all regulatory requirements, for example the FCA’s rules and principles, Data Protection Act and Money Laundering regulations. Awareness of the Group’s policies and procedures and the regulation relevant to the role • Optimizing performance against all sales opportunities for core and ancillary car insurance products • Achieving daily, weekly and monthly performance targets • Following system and procedural processes to ensure compliance with FCA regulatory and documented call handling requirements • Developed product and technical knowledge across a variety of insurance brands and products • Handling complaints as required, adhering to company and regulatory complaints guidelines and procedures Show less

• Responsible for the accurate and effective administration of all new or existing coach bookings • Providing day to day sales and service support to the New Business Team and the Coach Operators • Always looking at opportunities to up sell or add on room bookings to reduce cancellations and improve conversion of tours. • Issuing contracts and invoices as required, on time and accurate • Maintaining accurate CRM records regarding bookings, contracts, invoice history etc… Show more • Responsible for the accurate and effective administration of all new or existing coach bookings • Providing day to day sales and service support to the New Business Team and the Coach Operators • Always looking at opportunities to up sell or add on room bookings to reduce cancellations and improve conversion of tours. • Issuing contracts and invoices as required, on time and accurate • Maintaining accurate CRM records regarding bookings, contracts, invoice history etc. • Provide reports and information as required by Team Leader/New Business Manager Show less

• Daily, weekly and monthly sales targets • Generation of new leads • Organisation and attendance of key field sales events • Business to business cold calling • Designing and creating of email templates • Control of social media interaction • Proof reading of product information • Created CRM database