Amy Palinosky Anderson Email & Phone Number

Atlanta, Ga

Provide support for multiple Starr enterprise policy system and rating applications by managing and directing an application support team and the application support processes to include end user support, triage and transition of change requests, and from scheduling to implementation of integrations and updates to these applications.Manage a newly created IT QA team providing various types of testing on 3rd party and internally developed applications.Interact with vendors, internal IT and Operations teams to define, coordinate and manage application releases, focused on the release process and associated communications.Develop and publish guidelines and standardized processes for production support, change management, releases and other support processes to establish consistency and efficiencies.Increase communications with interacting teams through templates for notifications, collaboration meetings, and developing partnerships within IT and within Starr.Focus on issue trends and severity escalations to improve end user experiences.Provide review and guidance on new team focused on providing training and familiarization on IT tools and supported applications.

Greater Atlanta Area

Consultant-level Senior Business Analyst driving strategic, global projects to streamline the underwriting process and to introduce automation solutions. Process Management: Reviewing, defining, structuring and mapping ("as is" and "to be") processesRequirements Management: Collecting, documenting, and tracking requirements to include current and new requestsUse Case and User Story Development: Developing and documenting functional component processes for system design and developmentUser Acceptance Testing and Defect Management: Creating test plans; providing kick-off, direction, review and status meetings with continuous support; validating, recording and tracking defects and change requestsPartnerships: Developing solid, effective, collaborative partnerships with the business, IT, and project team membersAdditional Non-Project: Key member of department internal committees to govern and improve standard and best practices

Alpharetta, Georgia

IT contractor providing project management and IT analyst skills towards the creation of a new website for healthcare patient savings through provider special offerings.Created:- requirements for web site functions.- requirement as well as defect and enhancement analysis.- process flows and checkpoints for defect management.- collaboration with sourced development partners.- requirements and tracking tools using SmartSheet.- meeting facilitation, minutes, and status reporting.

Greater Atlanta Area

QA (2009-2013). Requested to initiate and develop QA team supporting the corporate applications along with moving this new team into an IT centralized team which later decentralized back into the respective lines of business. Achievements during this tenure:...increased staff from 2 to 20 blended permanent and contract team members,...expanded responsibilities from primarily PeopleSoft Financials support to over 20 core company and IT applications as well as support of over 100 application projects,...managed improved testing capabilities from primarily functional testing to include integration, system, performance, automation, disaster recovery, desktop, regression, data validation / verification, and user acceptance guidance, ...and championed a consistent drive towards early QA engagement in the software development life cycle through unit testing, requirements and design reviews.Application Support (2004-2008). Transitioned to a new team as a Senior Business Analyst. This position soon evolved into managing a Notes/Domino and other web applications development and support team. Promoted to IT Director with increased responsibilities due to acquiring development and support teams for procurement applications and for non-ERP applications. Change Control (2000-2004). Managed corporate department change control team on internal and enterprise procedures; provided core processes which later were implemented company-wide for IT. Team recognized during this time with internal CIO Award.

Hired to provide customer support for a special project developing software for different aspects of the entertainment industry. When the project was shelved, moved into the Enterprise IT department in Quality Assurance and worked on document imaging. That led to Customer Support Lead and Security Analyst roles supporting PeopleSoft.