As President of Triad Communication, I specialize in delivering live, in-person, and virtual programs that equip leaders and teams with actionable tools to enhance communication, increase productivity, and foster stronger workplace relationships. My speaking and training sessions are designed to engage and energize, providing attendees with practical strategies they can immediately apply to reduce conflict and improve collaboration.Whether through keynotes, workshops, multi-day training, or private consulting, I tailor every program to meet the specific needs of your organization, ensuring lasting impact and measurable results. My signature method, Performance Communication®, is at the core of all my programs, helping businesses achieve better employee engagement and customer service.In addition to live events, I offer a range of on-demand training modules, including:- Conquering Conflict- Coaching & Motivating Employees- Making Meetings Work- Communication Skills for Career Success- Critical Communication Skills for Business ProfessionalsFor more information on how I can help your team excel, visit: http://www.amycastro.com

My passion for pets began when I worked for a veterinarian, boarding kennel, and groomer, and it has only grown through my years of volunteering at shelters and fostering more than 500 abandoned animals. I understand the unique challenges faced by pet industry businesses and rescue organizations, and I’m committed to helping them thrive through effective communication and leadership strategies.FEATURED PRESENTATIONSDelivering a 5-Star Customer Experience: Thrive in a Competitive Market with Unbeatable Customer RelationshipsYour customers may be tempted by big box stores or franchise competitors, but if you can offer them an exceptional experience, you’ll maintain the loyal customer base needed to thrive.Creative Ideas to Generate New Customers & Build Recognition in Your Community Simply having a Facebook page isn’t enough. By implementing creative marketing strategies, you can engage your community and build strong relationships that drive business.Your Most Important Marketing Asset: Hiring the Right Employees Ever hire someone who seemed perfect, only to realize they weren’t a fit? Discover how refining your hiring process can ensure you find employees who align with your business and your customers.SPECIAL PROGRAM FOR SHELTER AND RESCUE STAFF AND VOLUNTEERSLet’s Get Pets Adopted: Customer Service Skills for Shelter Teams From first impressions to ongoing communication, every interaction is critical in securing adoptions and creating advocates for your organization. In this interactive session, I’ll share techniques to help your team communicate effectively with potential adopters.For more information or to hire me to speak to your group visit my website at www.amycastro.com.

I am honored to be a Advisory Member of the Women in Leadership Program at Houston Christian University. This fantastic and informative program is available for women to become better leaders, promote growth for women.--Discover impactful skills and tools for leadership, resulting in an improved bottom line.--Learn the secrets of happiness for work-life balance.--Set goals for negotiation and strategy and make actionable plans.--Understand the many facets of transformational and transactional leadership and its effect on obtaining an ethical ROI.--Assert your power and position without compromising integrity.--Evade the antiquated methods of valuing your worth and demonstrate your real value through ​appropriate communication and dialogue.

Regular monthly management section contributor sharing articles on leadership, communication, hiring, and customer service & retention for the Pet Industry including:• Behavioral Interviewing is the Key to Hiring the Right Employee• What Not to Say to Your Customers• Regain Lost Customers, Maintain the Ones You Want to Keep, and Keep Them All Loyal

Provide leadership, communication, and customer service training to front-line staff members, mid management, and senior leaders.

Presented a customized program for the AVMA Veterinary Leadership Conference entitled, "Building a Great Team: One Person at a Time."

Created and led a customized 16 week Supervisor Academy