Amy Pickard Email & Phone Number

Atlanta, Ga, Us

Remote

Established the Cornerstone Product Certification Program, with a framework consisting of 3 levels, 10 credentials, and 8 micro-credentials.Evolve the framework according to technology changes, business needs, and industry best practices.Establish and maintain processes and templates for program communications, exam preparation resources, and collateral.Conduct exam development and refresh projects from initiation through completion.Create the Minimally Qualified Candidate (MQC) profile, objectives, blueprints, and test items with the cooperation of SMEs. Conduct blueprint surveys and calculate item distribution per test objective. Coach SMEs on the creation of valid and defensible exam items.Execute exam betas, interpret results, define cut scores, build balanced forms, and publish exams.Assume item writing responsibilities as needed to reduce the workload of SMEs.Utilize multiple analytics providers to extract actionable data about training effectiveness, revenue, pass rates, item performance, and audience activity.Launched and maintain the Product Certification Community on the customer portal to communicate program updates, respond to customer questions, and facilitate communication among credentialed individuals.

Telecommute

Maintained the credential framework and exam portfolio for the EMC Proven Professional™ Certification Program for EMC’s Enterprise Content Division.Managed exam development and refresh projects from initiation through completion.Managed project resources from various levels within the organization as well as external vendors.Coached subject matter experts on the creation of valid and defensible exam items.Executed communications plans via social media channels and Education Services portal.Hosted exam betas, interpreted results, defined cut scores, built balanced forms, and published exams.Implemented and maintained performance-based exams (shadow evaluations) for specific credentials.Monitored performance metrics and made changes to exams accordingly.Calculated the costs associated with exam creation and refresh, and obtained budget approval.Managed custom end user training development projects.

Created and maintained internal enablement plans for Services, Support, and Pre-sales organizations.Managed standards and practices for creation of internal and customer-facing Web-based learning that was developed using a variety of technologies.Developed and narrated Web-based learning for call center and branch banking applications, system configuration and installation, and sales processes.Worked with Product Management and Training departments to determine knowledge gaps and provide distance-learning solutions using ISD and adult education methodologies.Analyzed Verint Customer Interaction Center call volume to determine the root cause of incidents and recommended/developed training solutions accordingly.Managed the corporate learning management system (LMS) and provided Tier 1 support to internals and customers.

Managed Instructional Design department of a LMS and eLearning development company.Interfaced with clients to determine training needs, performance objectives, course design, and functionality.Worked with Web Development, Video Production, Project Management, and Research and Development teams to improve courseware production processes and LMS functionality.Created and maintained the Instructional Design Certification Program to provide guidelines for look and feel, course design, and writing standards.

Managed a development team of programmers, animators, graphic artists, and writers.Created and maintained project plans to monitor resource usage and slippage risks.Worked with subject matter experts (attorneys) to determine best methods for training delivery.Developed learning objectives based on job performance and/or gap analyses, and organized objectives into lessons or modules.Composed storyboards and flow charts to communicate graphics, animation, audio, and video concepts, as well as course organization.Built learning modules in CD and Web delivery formats.Led video projects as Producer/Director.Tested multimedia for audio/visual synchronization, navigational errors, and streaming issues.

Master Of Arts

Activities and Societies: Dean's ListSpecialized in Northern Renaissance art with special interest in Rogier Van der Weyden.

Bachelor Of Arts

Activities and Societies: Dean's List