Amy Preston Wendt Email & Phone Number

Phoenix, AZ, US

• In my previous role as General Manager, I:
• Quickly demonstrated expertise, established creditability, and recruited from Aimbridge’s leadership team to serve as General Manager for the Garden Inn in North Phoenix/Happy Valley.
• Oversee the overall operations by planning, organizing, and directing business tasks, with the ability to align the day-to-day activities (short-term goals) with the strategic direction (long-term goals).
• Manage various aspects of the business including a full-service restaurant and banquet space of 3,000 sq ft, revenue management, and all financial facets of budgeting and forecasting.
• Lead a high-functioning team that focuses on effective communications, customer satisfaction, partner engagements, training, people and culture initiatives, the rhythm of the business, and operational excellence.
• Maximize organizational business performance by simplifying processes, sharpening employee skills, and supporting organizational rhythms to meet revenue targets.

• In my previous role as General Manager, I:
• Served as the General Manager of a 149-room hotel, that was undergoing a large renovation project.
• Fixed broken processes and created an organization that could sustain growth post-renovation projections by analyzing and optimizing resources, aligning resources, and streamlining processes.
• Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity—the ability to work well with others as an essential high-level leader.
• Consulted with customers on a regular cadence to ensure t and maximize their partnership value.

Reno Downtown Courtyard By Marriott

• In my previous role as General Manager, I:
• Successfully achieved a balanced scorecard, exceeded established metrics, earned top 15% hotel of all Courtyards for Intent to Recommend, held #1 in RevPar and RevPar growth for 3 years in the comp set.
• Provided ongoing training and onboarding to new GMs by having in-depth industry knowledge, an understanding of the company landscape, and a drive for improving business growth. Trained on SOPs and processes.
• Built the company culture by partnering with leaders to shape and drive the people agenda and boost employee morale which led to a 94% or higher employee satisfaction score.
• Developed company infrastructure including creating budgets for newly acquired hotels and current hotels and brainstorming collectively with staff and other GMs on revenue growth and controlling costs.
• Coached and mentored GMs on operational excellence by providing frequent performance evaluations and expectations that focused on setting goals, meeting deadlines, and holding them accountable.

Vacaville, California, United States

• In my previous role as General Manager, I:
• Responsible for various human resources tasks including but not limited to recruitment, new hire orientation, training, employee relations, and payroll.
• Delivered engaging pieces of training that resulted in lasting improvements and exceeded goals.
• Managed and forecasted revenue and control expenses. In addition, responsible for accounts receivable (AR) and accounts payable (AP) duties.
• Managed new hires’ classes, providing coaching on escalation procedures, internal tool use, and resources to prepare them for a successful future with the company properly.
• Discovered operational flaws, identified areas of opportunity, and strategized tangible action plans.

Fresno, California Area

Santa Fe, New Mexico

Santa Fe, New Mexico

Albuquerque, New Mexico

Albuquerque, New Mexico And Overland Park, Kansas