Amy Pulido Email & Phone Number

Visalia, California, United States

Visalia, California Area

Greater Denver Area

o Reviewed loans and conducted audits in support of bank actions regarding Fannie Mae and Freddie Mac cases.o Reviewed data, regulatory and investor guidelines, as well as business unit policies and procedures, and audited closed and denied loss mitigation alternatives were part of my daily routine. o I conducted forensic audits under the Independent Foreclosure Review and the Consent Order to for quality control, and I also translated documents and phone calls for fraud… Show more o Reviewed loans and conducted audits in support of bank actions regarding Fannie Mae and Freddie Mac cases.o Reviewed data, regulatory and investor guidelines, as well as business unit policies and procedures, and audited closed and denied loss mitigation alternatives were part of my daily routine. o I conducted forensic audits under the Independent Foreclosure Review and the Consent Order to for quality control, and I also translated documents and phone calls for fraud investigations and the legal department.o I’ve collaborated on an expert panel with project managers to plan an audit approach and launch the Loss Mitigation piece of the Independent Foreclosure Review Forensic Audit mandated by the OCC.o Part of my duties was to constantly identify areas of improvement for a higher quality product from the business unit.o I’ve trained, assisted, and mentored reviewers, and assisted project managers in drafting policies and procedures for mandated projects. Show less

o I audited loan modification denials to ensure all avenues were reviewed prior to denying. o I analyzed borrower requests for loan modifications following company, investor, and mortgage insurance guidelines, and negotiated short sales on private investor loans.o Working hard, I consistently receive 100% ratings on quality control audits and was recognized for excellence in performance.o I determined exit strategies on seriously delinquent loans and current loans to… Show more o I audited loan modification denials to ensure all avenues were reviewed prior to denying. o I analyzed borrower requests for loan modifications following company, investor, and mortgage insurance guidelines, and negotiated short sales on private investor loans.o Working hard, I consistently receive 100% ratings on quality control audits and was recognized for excellence in performance.o I determined exit strategies on seriously delinquent loans and current loans to mitigate losses and avoid foreclosure, using home retention and home liquidation alternatives. o Mentoring team members and facilitating new staff training was an ongoing responsibility. o I completed Loss Analysis’ for loans under review for repurchase and determine the best resolution for the investor. o I was selected to provide feedback on standardizing borrower income/asset training, and to participate in the Second Look Review team to ensure borrowers were properly denied. o Ensured underwritten loan modifications exceeded quality control expectations, and examined investor servicing agreements to determine loss mitigation parameters. o Collaborated with management and project managers to provide recommendations on process improvement, systems, and updating policies and procedures. Show less

o I managed a team of 7 direct reports and co-managed the department of over 20 employees.o I reviewed seriously delinquent foreclosure loans, resolved customer disputes, and assisted Loan Counselors with collections calls to improve standard of service.o Monitored calls to grade employees and assisted in training, resulting in high level of service.o I developed and maintained loan and employee data utilizing reporting resources.o Interviewed, hired, and… Show more o I managed a team of 7 direct reports and co-managed the department of over 20 employees.o I reviewed seriously delinquent foreclosure loans, resolved customer disputes, and assisted Loan Counselors with collections calls to improve standard of service.o Monitored calls to grade employees and assisted in training, resulting in high level of service.o I developed and maintained loan and employee data utilizing reporting resources.o Interviewed, hired, and assisted in training new employees on mortgage collections. Show less

Bachelor Of Arts (Ba), Spanish Language

Spanish

Study Abroad program with Indiana University.

Legal Assistant/Paralegal