Amy Reddy, Shrm-Scp Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

I am responsible for attracting, developing and retaining top talent professionals across our Cincinnati, Pittsburgh, Raleigh and Nashville markets.

Recognized for ensuring optimal customer satisfaction, executing continuous improvement plan, overseeing human resource and talent development teams, applying best program/management practices. Adept at spearheading project/program from conception to successful completion. Proficient at motivating staff to peak performance and utilizing team approach to drive organizational improvements and implementation of best practices. Strong ability to deliver strategic vision, analytics, and thought-leadership to board of directors and staff.Highlights of Expertise:• Talent Acquisition and Development • Team Building & Leadership• Successful Execution of Company Strategy • Talent Acquisition and Development• Building Alignment throughout Organization • Grow Capabilities of Teams• Culture Identification Project Lead• Operational Excellence • Influencer and Negotiator

We have successfully invented, incubated and sold various technology solutions including home monitoring for seniors and biometric monitoring solutions for the employer markets.

Conceptualized and implemented business development plan, product specifications, pricing model, relationship building, and marketing collateral to ensure business success and minimize operational risk. Created customer experience plans to improve reach ability/convenience, channel flexibility, personalization, brand touch points, and unified experience. Drove product across employer healthcare and wellness systems by fostering partnerships at state and national healthcare level. Predicted consumer behavior to enhance customer engagement and upsell/cross sell.Key Contributions:~ Introduced key revenue channel for employer solutions product and sold product within time span of 6 months through 3 of top 5 brokers going from 0 to 200 account managers.~ Developed long-lasting 501c partnership channels and set up established channel of wellness partners to offer full solutions to employer customers.

Enabled superior customer and employee experience by developing protocols, leading high-performing teams, establishing success criteria, managing employee performance, and introducing personal growth goals. Led customer facing business teams, including customer service, contracts management, and technical support. Improved communication and workflow by developing daily huddle system. Introduced core values discovery project that discovered The RACO Way in nine months. Created Quality Work Environment Team (QWET) by envisioning strategy and success criteria. Increased customer experience and reduced costs by improving employee performance review system for each individual.Key Contributions:~ Accomplished savings of 15 to 20 manual work hours per week by simplifying job processes, optimizing workflow, and introducing a customized software application.~ Led program that boosted customer contracts retention by 80% and enabled 400% growth in contracts by executing protocols and concise workflows for contracts management team.~ Improved customer experience rating score to 45% in two years from 3 to 4.35 by devising strategy and success criteria for newly established customer experience team.~ Formulated new annual personal growth goals in 2017 for 20 managers and executive team that enabled achievements of targets for first year by 78% and 95% for second year.~ Upheld attrition of less than 5% for 12 straight years by creating hiring protocol and leadership training for all managers.~ Co-developed customized 112 question employee survey tool that produced highly detailed employee satisfaction statistics and implemented new programs that addressed the top 5 employee concerns.

Directed all aspects of HR operations for five national sites with focus on identifying and securing top-performing talent, while overseeing due diligence and engagement with private equity investors. Managed full HR lifecycle processes for the identification, assessment and acquisition of key talent. Build and maintain high-level engagements with stakeholders for process improvement initiatives development and implementation. Supported development of purchasing agreement requirements for sale of RACO Wireless. Created and implemented employment strategies and managed staffing issues such as interviewing potential staff and conducting appraisals of performance.Key Contributions:~ Streamlined day-to-day activities, including recruiting, payroll, benefits administration, employee relations, onboarding, and leadership counselling.~ Achieved attrition of less than 5% by ensuring seamless human resources activities.