Amy Roslan Email & Phone Number

Selangor, Malaysia

Responsible for the overall physical and mental health and wellbeing of 1 adult and 1 infant.Troubleshoot, mediate and counsel on a broad range of issues from laundry stains to attending to a tiny human's needs & demands despite the obvious communication barrier.Create formal and informal learning opportunities for the infant client in order to meet developmental milestones, regardless of the willingness and attention span. Overseeing operations of all systems and procedures (laundry, shopping, cleaning, transportation) even during power disruption.Generated Standard Operating Procedures to ensure smooth transitions in daily operationsDelegated operational tasks with managing partner to promote equal division of labor (chore charts, daily cleaning routines).Highly skilled in working a 24 hour shift in a chaotic work environment.

Malaysia

Singapore

Malaysia

Kuala Lumpur, Malaysia

Handle 90+ emails daily, resolving customer service issues, meeting quality control requirements, maintain overall customer satisfaction of 89% and above.Produce analysis to answer questions from customers and identify trends, opportunities and risks in the business.Inspecting landing pages, product information, checkout options, and all other pertaining to website-related systems and to ensure their visual appeal, accuracy, and ease of use.Work closely with the product and warehouse team to ensure smooth operation of online store, including order fulfillment and logistic arrangement.Quick and immediate response on Shopee and Lazada to improve rating and performance of company’s online store efficiently,Consultatively administered monthly reviews to direct reports, setting action plans and follow-up procedures.

Compiling data of the registered cars in Sarawak, and preparing the data for consideration and presentation by the State Business Manager.Perform general office duties, such as updating database systems and compiling Service Completion Report.Oversee and analyzing PROTON’s current position to assist in the organization planning purposes.Contacting other individuals from external organization on behalf of the executives.

Master’S Degree, Mass Communication/Media Studies

Bachelor Of Business Administration (Bba), Marketing, 3.06

Activities and Societies: Volunteering, Kelab Asas Kewartawanan TV, Undergraduate Marketing Colloquium

Physics

Activities and Societies: Volunteering, ICT4ME DAY 2011, Basketball Tournament