Amy Choudhery Email & Phone Number

Waterbeach, Gb

Responsible for the training and development of large international clinical trial recruitment specialist contractor team. Responsible for distributing, managing and maintaining all Standard Operating Procedures in line with company and industry compliance via LMS systems. Work alongside Leadership Team and other stakeholders to create and deliver face to face and self-paced eLearning training sessions and supplemental resources to ensure role competency. Hold overall responsibility for assessing outputs, delivering evidence-based feedback and guidance for quality improvement. Carrying out candidate screening and interviewing. Share joint oversight of all training conducted within Innovative Trials contractors and HQ employees. Responsible for line management of 15 global contractors. Main achievements:*Published company's first Standard Operating Procedures for contractor training and contractor quality management*Redesigned onboarding training offerings to improve cost efficiency, engagement, comprehension and contractor retention*Received Innovative Trials Spot award in recognition of working ‘above and beyond’ in line with key values of Excellence and Results Driven (Jan 2022)

Responsible for all facets of line management for the Site Optimisation Specialist contractor team in the USA, Canada and Mexico, including maintaining contractor availability, identifying and actioning on contractor training needs and escalation management. Assisted the Global Manager with fulfilling contractor and study resourcing requirements, served as an interdepartmental liaison between the contractor team and other business units to ensure smooth delivery of patient recruitment support service to clients. Responsible for creating and implementing a qualitative and quantitative contractor review method to ensure high delivery of contractor service delivery. Main achievements: * Independently developed and implemented the contractor report quality review process * Completed an international report quality audit of contractor reports to establish quality baseline, * Developed and delivered feedback resulting in the improvement of report quality by an average of 14%.

Responsible for all HQ administrative aspects of multiple Patient Recruitment Projects, including tracker building and maintenance, meeting scheduling and minute taking, and contractor timesheet approval. Collated and delivered reports of key performance indicators and trend reporting to help deliver tailored, strategic recruitment recommendations to clients. Conducted project-related communications with patient recruitment specialists and had supported the success of their outputs by delivering project-specific training sessions and ad-hoc feedback/support sessions, reviewing and quality assessing contractor deliverables, and escalating concerns.

Birmingham, United Kingdom

'Supporting veterans who have been arrested or are at risk of arrest to live law abiding lives'* Responsible for implementation and delivery of new and existing contract expectations within the Nova Support Team* Established Quality Assurance and Audit practices of team output and provided feedback to staff for future improvements* Oversaw continual development of current working practices to maintain high level service delivery and GDPR compliance* Managed day to day functioning of Project Nova Support Team in line with our Service Delivery Agreements to register clients, provide emotion support 'tracking' calls and support our Regional Coordinator Teams.* Involved in all aspects of staff management including recruitment, rotas, training and disciplinary hearings. * Worked alongside Senior Management to monitor day to day safeguarding of staff and vulnerable clientsMain achievements:*Designed and implemented standardised work instructions for all aspects of the team’s work in line with GDPR. *Supported and guided the expansion of 2 new partnership contracts to take Project Nova’s work into 2 new regions (Nottinghamshire/ Lincolnshire & Devon/Cornwall). *Led the team to a 28% increase in successful client engagement and registration on the previous year*Established significant improvement in the morale and working relationship of the NST and their respective Regional Coordinator teams.

'Supporting veterans who have been arrested or are at risk of arrest to live law abiding lives'* Responsible for liaising with partner organisations (NHS/Police Services/Community Organisations/Probation groups) to process incoming referrals and self-referrals* Primarily tasked with establishing contact with potential clients with a vast array of needs and vulnerabilities to encourage registration to our services to access veteran-specific support.* Completing in-depth registration telephone interviews to identify client needs and establish any immediate risk to self or others.* Managing an active caseload of emotional support and signposting calls for the East of England client base to ensure continuation of client care.* Supporting East of England Regional Coordinator team by updating case notes, completing onward referrals, signposting clients and monitoring Coordinator safety during lone working periods through safety check calls. *Day to day administrative office dutiesMain achievements:*Peer training new team members*Completed Mental Health First Aid training*Completed Level 4 NVQ in Advice and Guidance

*Redeveloped and implemented Pet Centre processes in customer care, sales, staffing, administrative and welfare operations as directed by the Head Office senior management team. *Managed day to day functioning of Pet Centre training, customer care, operational processes, sales analysis, problem-solving, personal data handling, merchandising, animal welfare, supplier communication, all standard Microsoft Office applications, in-house database management.

Birmingham, United Kingdom

Delivering excellent customer service and working as part of a team to maintain Pet Centre welfare and retail standardsAnimal welfare and husbandry, customer care, merchandising, stock rotation, sales

Birmingham, United Kingdom

Delivering excellent customer service and working as part of a team to create a welcoming and efficient restaurantCustomer service, food hygiene, peer training, trained in all front of house and kitchen support roles

Hmp Stafford

Master Of Science - Ms, Forensic Psychology, Distinction

Bachelor Of Science - Bs, Psychology And Cognitive Neuroscience, 2:1