Amy R. Waters Email & Phone Number

Amy R. Waters is a VP, Global Customer Success at Backblaze. She possess expertise in team leadership, process improvement, customer service, telecommunications, operations management and 26 more skills. She is proficient in Spanish. Colleagues describe her as "I had the distinct pleasure of leading Amy Waters during her tenure at UKG and Ultimate Software, and I can confidently say she is one of the most talented business leaders I have ever worked with. Her exceptional leadership, extraordinary strategic abilities and strong problem-solving skills place her in a different category than most senior leaders. Watching her develop into a high caliber senior leader was both inspiring and rewarding. She is business savvy with a consistent high degree of emotional intelligence, making her a powerful combination that people seek out and consistently return to work for! Amy has since gone on to lead her own team as a VP of Global Customer Success and I cannot wait to see what she does in the future; her runway is unlimited! As the Director of Customer Success - Benefits Services at UKG, Amy demonstrated an unparalleled ability to navigate and thrive during a period of intense hyper-growth. She quickly advanced through various leadership roles, showcasing her adaptability and commitment to excellence. Her partnership with sales regarding our GTM strategies, product around the voice of our customer needs, creating scalable offerings (SaaS and Managed Services), building start-up teams, and developing operations for our emerging Benefits Administration SaaS offering was instrumental in our success. She continually rose to the promotable box for 7 years she worked directly for me. Amy managed a large remote team, including managers and senior managers, with remarkable efficiency and effectiveness. Her focus on post-sales lifecycle, service experience, and customer retention was crucial during the large SaaS merger of Ultimate Software and Kronos. Her leadership ensured a seamless transition and maintained high levels of customer satisfaction. Her strategic capabilities set her apart early on and helped showcase her skills for a chance to become a chief strategist for our growing business unit. Amy assisted in executing against a new business strategy that included partnering and eventual M&A activity growing a BU from $0 to above $200M. Amy is a visionary leader with a proven track record of driving customer success and operational excellence. Her ability to lead, innovate, and inspire her team is truly remarkable. I highly recommend for any leadership role, as she will undoubtedly continue to excel and make significant contributions to any organization she is a part of." and "Amy’s strategic business mind coupled with her high level of emotional intelligence make her an exceptional leader. I had the pleasure of being her manager for two years. During that time, Amy excelled as a customer advocate, was always eager to take on a new challenge and consistently helped mentor her teammates. She quickly accelerated into a leadership role and became my peer. She is a thoughtful executor with unparalleled collaboration skills, while always keeping the employee experience top of mind. Amy is a rare leader that can handle any challenge that comes her way with grace and tenacity. I was lucky to work with Amy for eight years and continue to tap into her strategic mindset when I need to brainstorm new approaches. She is a true change agent with a history of proven results to back it up!"

Listed skills include Team Leadership, Process Improvement, Customer Service, Telecommunications, and 27 others.