Amy Sevic Email & Phone Number

Cincinnati, OH, US

Cincinnati Metropolitan Area

Cincinnati, OH

Cincinnati, Ohio

• Serve as the primary point of contact for assigned clients during the onboarding process.
• Coordinate and schedule system implementations in a timely manner.
• Identify the best approach to set up/configure software considering the client's business needs.
• Act as liaison between clients and internal groups regarding custom reports and configurations.
• Adhere to set procedures regarding documenting all calls, emails, tickets, spreadsheets, etc.

Cincinnati, Ohio

• Provide guidance and best practices to those utilizing the Rent Manager application.
• Provide superior customer service to the end users over the phone and via email.
• Assist customers with questions relating to the software.
• Document and track status of all issues in a timely fashion.
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction.

Mission Viejo, CA

• Responded to a high volume of inbound and outbound phone calls.
• Coded and entered all PO’s for my regions.
• Accurately documented, researched, and resolved customer service issues.
• Kept up with product changes, specifications, and availability on a day-to-day basis.

Irvine, CA

• Assumed ownership over team productivity and managed work flow to meet or exceed goals.
• Strong leader of customer support staff.
• Facilitated inter-departmental communication to effectively provide dealer support.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase dealer retention rates.
• Effective liaison between dealers and internal departments.

Irvine, CA

• Supported Vice President of Sales with team communications and reports.
• Trained sales team for operational aspects of their jobs.
• Implemented safety procedures in the event of a disaster.
• Maintained HR compliance posters.
• Organized office relocation.
• Ordered and distributed office supplies.

Offered solutions to customers’ concerns through dealership interaction. Answered consumer inquiries via telephone and letters. Processed Canadian vehicle compliance requests.

Overhauled existing programs to be more efficient and easier to track. Assisted in the design of new programs. Processed dealership incentive money. Answered incoming calls and questions from regional Mazda offices and dealerships nationwide. Developed spreadsheets. Demonstrated success under deadlines.

Processed orders and answered questions from automotive consumers. Backup receptionist on multiple phone line system for company.