Amy Sifuma Email & Phone Number

Nairobi County, Kenya

Kenya

• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.• Avoiding service interruptions by performing system installations, updates, and maintenance procedures.• Preparing training manuals and FAQ materials for easy-access end-user guidance.• Documenting processes and maintaining service desk records.• Making recommendations to optimize IT performance and to prevent future problems.• Collaborating with internal departments to ensure that IT needs are met.• Escalate and collaborate with IT specialists and IT providers/vendors on issues that may need their attention • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.

Nairobi

Ensuring clients understand the risks (and opportunities) they face while operatingStrengthening an organisation’s ability to adapt to change and disruption.Helping clients to respond to, and recover from, unexpected incidents.

Nairobi - Kenya

ICT Governance• Support and monitor the implementation of the Global ICT Strategy and Roadmap for ICT Standardisation • Support and implement capacity building measures for Business Analysts in the functions.• Identify, advocate and manage innovation in the area of ICT business requirements & processes. Software & Business Analysis• Identify and support the procedures for customizing global databases to regional needs & contribute to global database & ICT4D projects requirements development.• Support development and acquisition of regional databases where applicable in line with global guidelines. Special focus ICT4D. • Consult regional functions and management in databases & ICT4D issues.• Contribute to development, training and monitoring of software requirement development and Application Lifecycle Management.

Nairobi

- Regional Information Security Audits across 9 countries in East and West Africa- Patch & Vulnerability Management- Information Security office helpdesk management - Business Continuity Management, Disaster Recovery and Incident Management- Optimization of HP Arcsight System Information and Event Management solution

Nairobi, Kenya

• Security Policies and Procedure database – Spearheaded the setup of the database. Reviewed, simplified and localized the PwC global policies and procedures. Manage and maintain the database, ensuring that all documents are up to date. • Patch Management – Use various vulnerability management tools - Kaseya, QualysGuard, AppDetective and Acunetix to extract reports that indicate vulnerability. Analyse and interpret reports and guide the Information Security teams on the ground on how to resolve the various issues raised. • Information Security Audits – Carried out an Information Security audit in PwC Africa offices according to the PwC Global guidelines and ensuring that the PwC firms across Africa are compliant.. • Security Awareness Campaign – Spearheaded an Information Security awareness program across the PwC Africa countries. • Baseline Operations Manual - created a template for the IT departments in the countries to use as reference for their day to day tasks and procedures. • Information Security office helpdesk – implemented, training and manage d the Information Security Helpdesk which was originally on Lotus Notes Call track and migrated it to Sysadmin Helpdesk. • System Information and Event Management solution implementation – managed the implantation of a HP Arcsight SIEM solution that is being used to monitor the PwC Africa events on the network. • Business Continuity Management and Incident Management – involved in reviewing the Business continuity Management manual and Incident and escalation procedure.

Nairobi, Kenya

• Configuring and administering Domain Name System and Active Directory infrastructure on Windows 2003 servers.• Administrate Wide Area Network (WAN) for the firms’ regional offices. Provide and enforce security policy on the WAN by overseeing configuration of various network devices. Check network connections by using Packetshapers and other network tools available. Report any unusual activities on the network to the concerned parties and assist in troubleshooting and resolving the issue.• Use of a helpdesk system to support the IT and Finance staff in the firms’ regional offices in Africa on ERP related issues. This included reviewing the calls and allocating them to support engineers as well as resolving those allocated to me.• Administration of Ms SQL server 2005 and Citrix servers for the regional office. This include patching, installation backing-up and preventive maintenance of the hardware which includes blade servers. Create and ensure that daily jobs that run on the database servers are successful including Backups and restores of the databases• Perform backups using Symantec Backup Exec. Maintaining the company backup policy, which involved ensuring that there were adequate tapes, keeping the tapes safe and rotation was taking place as required.• Capturing and producing reports from the ERP MSSQL database for reporting purposes and sending them to concerned parties in the countries.• Ensure that the ERP servers are working efficiently and that the system is available to end users.• Ensure that daily jobs that run on the database servers are successful including Backups and restores of the databases• Coming up with customized reports from the system on request from end users. Involves coding queries that extract information from the ERP system • Monitor and administer the database security. This involves adding and removing users, administering quotas, auditing, and checking for security problems

Nairobi

• Installation and configuration of both hardware and software• Servicing computers• Network configuration and cabling• Troubleshooting various information related issues• Diagnosing and solving computer software and hardware problems and general maintenance.• Network Management and installation and configuration of various network devices such as Cisco routers, switches and firewalls.• Client support on site and via telephone and emails.

• Installation and configuration of both hardware and software• Servicing computers• Network configuration and cabling• Troubleshooting various information related issues• Diagnosing and solving computer software and hardware problems and general maintenance.• Network Management and installation and configuration of various network devices such as Cisco routers, switches and firewalls.• Client support on site and via telephone and emails.

Bachelor'S Degree, Information Technology, Honors - Second Class Upper

Played Basketball

High School, High School/Secondary Diplomas And Certificates

Basketball, Art & Design, French