Amy Spence Email & Phone Number

Fort Worth, Texas, United States

I worked with Transit Technologies companies to develop and optimize the organizations' Client Learning programs. I evaluated existing training programs, aligned training programs with business objectives, and facilitated learning opportunities for various audiences, as well as developing course materials and teaching aids

Fort Worth, Texas, United States

Created from scratch and nurtured for over 10 years a Client Training Team that supported School to Community communications, including school notification, school websites, school mobile apps, digital forms, attendance management, and social media management for 63,000 schools in over 50 percent of North American school districts.Led and coached a team of highly skilled trainers and instructional designers, providing guidance and support to enhance their skills.Monitored training effectiveness through assessments, evaluations, and feedback, and implemented improvements based on data analysis.Developed and executed comprehensive training programs for new product launches, ensuring the successful onboarding of internal employees and external customers.Conducted needs analysis to identify training gaps and determine appropriate learning objectives and delivery methods.Designed and created engaging training materials, including e-learning modules, instructor-led presentations, job aids, and videos.Collaborated with subject matter experts and product managers to gather content and ensure accuracy and relevancy of training materials.Delivered training sessions to diverse audiences, including sales teams, customer support representatives, and end-users, both in-person and virtually.Utilized Netsuite to manage team remote training logistics, including scheduling and participant communications.

Responsible for all facets of software deployment - from pre-sale consulting to installation, training and ongoing client care - for high profile (big district) accounts in the South Central Region. I facilitate communications between Technology Support, Professional Development, and client contacts; lead implementation meetings and planning; make regular site visits to verify installation and usage; maintain high profile customer document library; attend conferences and lead break-out sessions; train when necessary; and maintain overall high-quality client relationships.

Companies selling technology solutions into K12 schools and districts contract with TPDServices, LLC to deliver the high-quality training and professional development necessary for successful implementation and customer servicing.

Bba, Marketing Management, It, Summa Cum Laude

Bba, Marketing Management, Information Management Systems