Amy Rodriguez Email & Phone Number

Virginia, United States

• Program analyst for the Modernization of surface ship and SUBSAFE programs • Create and submit monthly CDRL reports for gov't customers• Log and track condition reports for multiple contract deliverables

Texas, United States

• Property and Casualty licensed in Texas, Virginia, and North Carolina• Quality Assurance reviewer verifying underwriter guidelines for ~40 carriers.• Responds to inquiries, performed account updates per client requests, and resolved customer's concerns• Reviews all policies yearly with insureds to insure proper coverage and offer cross-line products • Processes applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports

• Personal Lines Underwriter for homeowners and dwelling fire insurance (HOA, HOA+, HOB, TDP, TDP+)• Re-underwrite renewal business while adhering to the Texas Department of Insurance guidelines• Resolved discrepancies and problems for homeowner insurance policy holders. • Interacted and communicated with insurance agents and mortgage companies on home insurance policies • Analyzed profitability with agents written premium and claim ratios for a better book of business• Maintained records of all verbal, emailed, and faxed documents in company database• Processed binders, evidence of insurance, endorsements and other insurance related documents• Performed while using dual databases during conversion to new system• Learned new computer and phone systems and taught others appropriately whether an agent or inter-office personnel• Handled cancellations and reinstatements based on company guidelines• Managed multiple tasks and ability to prioritize• Problem solving skills and working collaboratively with diverse groups• Met goals, objectives and deadlines• Analyzed problems and develop and implement solutions• Built, established, and maintained effective working relationships

Insurance Claims Clerk/Insurance Underwriting/Insurance CancellationsColonial Lloyds/Financial Casualty & Surety, Inc/Ranchers & Farmers Insurance Co.• Personal Lines Underwriter • Customer service representative• Assisted in the underwriting of homeowners and dwelling / fire insurance policies while adhering to the Texas Department of Insurance guidelines (HOA, HOA+, HOB, TDP, TDP+, HOBT)• Handled cancellations and reinstatements based on company guidelines• Resolved discrepancies and problems for homeowner insurance policy holders. • Interacted and communicated with insurance agents, mortgage companies, and finance companies on home insurance policies • Managed multiple tasks and able to prioritize in accordance with urgency• Problem solving skills and worked collaboratively with diverse groups• Ability to meet goals, objectives and deadlines• Ability to analyze problems and develop and implement solutions• Built, established, and maintained effective working relationships