Here’s a polished LinkedIn role description for you:Program Manager, Digital ExperienceMemorial Hermann Health SystemLead and execute strategic, cross-functional programs within Memorial Hermann’s Digital Experience team, including Digital Channel Experience, Informatics, Analytics, and Call Center Strategy. Spearhead end-to-end management of key projects, from strategy development to tactical execution, ensuring alignment with overarching digital objectives. Manage all aspects of project, change, and technology integration while delivering on program KPIs. Develop comprehensive reporting on milestones, performance, and program status to enhance visibility across initiatives and drive data-informed decision-making to advance digital innovation within the organization.

Focused on products that enhance the consumer experience through technology.• Work with individual business departments to facilitate decisions and processes• Support the business with training and documentation specific to their workflow• Resolve issues that block the project from moving forward• Facilitate release planning and defect management• Serve as product liaison for internal stakeholders/teams and vendor• Standardize process for onboarding, changes, support and updates• Manage backlog for new development: determine requirements, effort to complete and prioritize• Ongoing user support and training for software

Focused on enhancing the consumer experience through technology.Working with business owners to define, document and implement systems to achieve organizations needs and goals.Responsible as lead analyst to manage requirements gathering, tracking, testing, deployment and adoption.

Define, document and implement systems. Working with developers and business owners to achieve organizations needs and goals.Primary focus:Build and deployment of internal portal that supports over 25,000 employees and over 6,000 physicians.Responsible as lead analyst to manage requirements gathering, tracking, testing and deployment.Champion for user adoption and education of Company portal and collaboration tool called OneSource.OneSource includes: IBM Websphere portal/ DX, Connections, ESSO and Sametime software deployments. OneSource provides users access to all applications used by the organization.Previous Project:MH Release Application - Scrum Master for custom built software to manage and process the release of medical records. Application integrates various feeds that contain records and displays them within the tool for the user to select and create a record for the requestor.

Elected to serve as President of PMI Houston the very first PMI chapter for Project Management professionals. Responsible to lead board of directors who serve over 4400 members. This group of dedicated volunteers plan and execute events and training to support our profession. Join us visit PMIHouston.org

Advisor to the Board of Directors for PMI's first Chapter come join over 4500 Houston Area project management professionals. Learn more at PMIHouston.org

Project Manager for PMI Houston's annual conference for 600 + attendees. Lead a team of volunteer project managers to plan and execute all aspects of our 3 day conference for June 5-8 at NRG Center.

Represented sales leadership in defining product processes and system requirements. Trained sales organization on product and systems. (ERP/CRM, e commerce, SharePoint, Publishing software) Special Projects as required by business need. • ERP/CRM system conversion from PeopleSoft to NetSuite for 4 distinct sales teams. Achieved critical implementation deadlines to meet sales window resulting in uninterrupted sales.• Drove website development of 3 B2B and B2C ecommerce websites which deployed on schedule and increased sales 35% year over year. o Led a cross functional team of 10 included: Logistics, IT, Finance, Operations and Marketing. Defined and documented all business requirements, monitored schedule, QA and approved builds. o Product Manager / SME on development team supported developers through 20+ iterations of website deployment using Agile methodology. Insure business requirements understood and implemented in build correctly by breaking down features into smaller functional tasks entering into JIRA system. Planned sprints with IT Director and team reviewing backlog of tasks. Set up and managed production support triage and resolution. • Problem solver for sales organization. Researched root cause of process failure or system issues. Recommend work around and fixes to quickly recover lost sales and reduce costs. Used lessons learned and issue history to streamline sales process, improve customer experience and reduce lost business.• Led training team as Project Manager and lead Trainer to develop and implement CRM/ NetSuite and custom publishing software training to over 300 sales reps Created training sessions both live and remote self paced sessions utilizing WebEx and Articulate. Utilized knowledge certification to confirm adoption of systems.• Organized & planned National Sales Meetings site selection, budget, agenda and content development for last 9 years. Managing a training budget of $600K to $1M annually for 300 plus sales reps.

Led 10 Regional Operations Managers in support of remote sales force and support team to implement successful sales campaigns including sale kick off, product delivery, timely collections and close outs.• Hired, trained and developed 10 Operations Managers managing hundreds of sales across multiple markets in a 90 day window. Responsible for sales materials, product orders, sales incentives, promotion, close and collections. Most productive division in achieving sales and collection goals with a budget of $62M in sales.• Improved sales process by testing sales with key customers to obtain feedback and insure sales materials and processes could be easily implemented. Sales increased up to 10% year over year Cost savings for materials of $225K in one year.• Reduced expenses in key categories 10 – 30% year over year resulting in savings of $30 - $80K per category.

Supported Regional Vice President and 8 Directors in day-to-day operations of sales and service for customers.• Hired, managed and directed 15 – 20 administrative employees responsible for all sales contracts, orders and managed on site product inventory.• Responsible for product ordering, inventory management and delivery logistics coordination for each city.• Managed leases and expenses for up to 12 city offices.

Managed Franklin retail store in Houston area and assisted in new store openings.• Daily management and P & L responsibility for retail store located in Houston, Texas with 7 employees. Store ranked in Top 10% in company for sales during all 5 years. • Facilitated and planned new store openings including hiring, training, construction management of new store locations. Opened multiple new stores in 2 year period in addition to managing one location.