• Provides strong leadership and coaching to members of an outstanding team.• Clearly and concisely communicates all department goals and objectives to team members.• Successfully engages with stakeholders worldwide, spanning general-level employees, supervisors, managers, and upper-level managers.• Collaborated with fellow leadership to integrate three segmented domestic teams, and then further extended the newly established team to encompass international team members, creating a unified, global team.• Operates as a vital member of the project management team, evaluating, troubleshooting, repairing, and enhancing the recently launched company website.• Effectively organizes team duties and schedules to allow for a cohesive workflow.• Professionally problem solves internal and external stakeholder concerns. • Produces and analyzes daily and weekly service metrics to ensure individual and departmental goals are achieved, and to identify any trouble-spots that may exist. • Actively recognizes and brings-to-light areas where processes and systems may be improved to aid in fluidity and cost savings.• Understands how to capitalize on use of management tools such as performance reviews to build team member trust and loyalty, while encouraging growth, goal achievement and performance enhancement.

• Recognized as the authority on all aspects related to an exclusive product line, catering to a customer base exceeding four thousand clients. • Guided the Customer Service team in troubleshooting issues, comprehending the program and system intricacies, and implementing necessary corrections. • Delivered elevated customer service support for complex situations and complaints, serving as the go-to resource when challenges arose. • Oversaw all internal functions related to maintaining the product line, including order entry, project planning, and effective troubleshooting. • Served as the primary point of contact for 10-15 Sales representatives, facilitating seamless communication and collaboration. • Assumed responsibility for self-managing various internal processes crucial to ensuring elevated levels of customer satisfaction. • Managed the keying of customer orders and meticulously reviewed Sales' orders for accuracy, promptly making necessary corrections. • Volunteered to join the Safety Committee and spearheaded the initiative to acquire Automated External Defibrillators (AEDs) for all facilities, highlighting a commitment to workplace safety.

• Organized, planned, and coordinated the collaboration of multiple teams to ensure projects were executed within established timelines and budget constraints.• Effectively communicated with internal and external stakeholders through both verbal and electronic channels. • Collaborated with stakeholders to identify project requirements, establish timelines, and manage expectations. • Conducted regular stakeholder meetings to review status updates, resolve issues, and brainstorm ideas.• Identified, reviewed, and selected vendors and consultants to meet project needs. • Monitored ongoing project progress, adjusting schedules as needed to meet deadlines and identifying cost-saving opportunities throughout the project life cycle by proactively managing resources. • Facilitated design reviews with cross-functional teams to ensure quality standards were met. • Managed stakeholder relationships through proactive problem-solving and conflict resolution tactics. • Conferred with project personnel to identify and resolve problems.• Monitored project milestones and deliverables, requesting, and reviewing updates to ensure timely completion. Assessed changes in scope or timeline and adjusted plans accordingly. • Implemented initiatives to improve organizational efficiency.