• Serve as program director for GHSC-PSM subcontract ensuring compliance with contract requirements and supporting activity performance via regular tracking of financial and program reports, M&E data, communication with field teams, liaising with clients and ensuring customer satisfaction, ensuring effective implementation within the global health practice and achievement of priority initiatives and activities, and leading and supporting continual improvement activities.• Champion knowledge stewardship within the global health practice by promoting capture and dissemination of activity approaches, innovations, stories, and routine updates into company and external platforms. • Support all aspects of new business development in global health, providing leadership in technical conceptualization and writing, costing, recruitment of high-quality technical personnel, and fostering meaningful partnerships.• Mentor staff to ensure high levels of motivation, commitment, capacity, and teamwork supporting processes that allow for capacity building, coaching, and mentoring of staff and local partners

• Serve as senior manager to the global health practice, managing practice membership, workplan, associated deliverables and tools, and practice resources, and contributing to technical thought leadership and new business efforts within the practice.• Direct activity management team efforts to provide day-to-day support to field teams, including ensuring consistent application of the governing rules and regulations, as well as internal policies and procedures across client relations, contractual, financial, personnel, and compliance matters. • Provide oversight on all aspects of financial management of assigned projects including the development, tracking, and updating of budgets; monitoring monthly projections and actuals; obligated funds notifications; budget modifications, and other financial matters. • Serve as a secondary liaison between the field and home office teams, partners, and clients on the status of ongoing activities, compliance to scope, and reporting requirements. • Support strategic business development, including the identification and pursuit of new business opportunities, and technical assistance to support full cycle proposal development. • Review, edit, and contribute to technical deliverables and manage field assignments as required.

• Provided technical backstopping and management support to programs based in Lesotho, Malawi, Timor-Leste and Vietnam focused on health and laboratory systems strengthening, HIV patient-centered care, nutrition and stunting, and quality improvement, funded by the Bill and Melinda Gates, CDC and MCC• Served as technical point of contact for communication with clients for program implementation, supported work planning and results monitoring, documented achievements, and coordinated project consultant needs• Coordinated and assisted in developing and ensuring high quality project deliverables including routine donor-required reports, technical briefs, assessment reports, summaries and success stories.• Supported business development efforts including leading proposal coordination, partner management, personnel identification and contributing to technical proposal content

• Provided operational support for unit of 100+ employees, including recruitment and onboarding, unit coordination and communication, and responding to client inquiries and requests; provided administrative and coordination support to Global Supply Chain Director and served as a liaison across the Global Supply Chain, Systems Strengthening, Country Program, and Global Collaboration teams• Managed internal coordination with local country programs and external coordination with USAID Task Order teams, including preparation of agendas and meeting minutes and ensuring follow-up on action items for internal and external meetings• Drafted and coordinated submission of inputs and project reports, including annual budget and work plan, weekly updates to senior management and monthly procurement and logistics deliverables to USAID

Program Officer for SCMS and USAID|DELIVER PROJECT, backstopping Zambia, Zimbabwe and Vietnam• Served as primary operational and technical liaison between Zambia, Zimbabwe and Vietnam field offices and home office management teams on all program matters: work-planning, budgeting, financial management, M&E, technical assistance, knowledge management, reporting, and contract management • Tracked implementation of work plans and budgets and actively monitor program activities to ensure they are on schedule, meeting program quality criteria, and yielding expected results• Supported management of country Performance Management Plan, including quarterly reviews of performance analysis to help identify issues and drive evidence-based interventions• Monitored and supported timely development and submission of project advocacy reports and deliverables including regular reports to USAID, technical reports, trip reports, scopes of work and success stories

• Responded to client specific scopes of work in human resources, data quality improvement, health management information systems, logistics management and financial management• Drafted revised job descriptions for successful recruitment of new senior staff position• Developed comprehensive data quality improvement manual containing nine standard operating procedures for data collection activities• Researched and recommended appropriate electronic document management system options to meet ZCAHRD’s needs

• Performed quarterly literature reviews to update Health Sector theme webpage of U4 Anti-Corruption Resource Centre• Maintained consistent communication with experts in the field regarding forthcoming research

• Conducted an assessment of 15 countries’ collection of pharmaceutical logistics data from service delivery points through interviews and document reviews• Assisted with coordination of an inter-organization High Level Working Group on Procurement including developing seven technical briefs on current USAID supply chain activities• Assessed current supply chain performance and recommended areas for improved performance indicators

• Designed and provided ongoing training and capacity building to staff at 18 health centers in pharmacy, data and IT management• Assisted with quarterly assessments of health center performance and produced quarterly district health newsletters• Supported establishment of first district public library and developed proposals to install running water into two health centers

• Led monthly reporting on project-wide performance indicators including data collection, validation, analysis and draft of technical report presenting results to project and USAID staff• Revamped bi-annual satisfaction survey of international clients to better identify client concerns and improvement opportunities, while increasing survey response rate from 29% for 45%• Managed policy, SOP and work instruction development and maintenance• Identified and implemented improvement initiatives based on project performance and client feedback• Supported development of project training in M&E

Coordinated all aspects of international and domestic project travel; facilitated project events, conferences and meetings, both internal and external; reviewed and edited proposal documents; maintained agendas and minutes for senior management and project-wide meetings