Amy Sutton Email & Phone Number

Chicago, Il, Us

• Created the Go-to-Market 2024 CRM roadmap for the business and developed the sales enablement program for Telus Foodservice CRM within the Away from Home Foodservice Sales team (150 users)• Owned the Telus CRM vendor relationship and directed internal solution development work, project management, and QA for the monthly software release cycle• Developed a food service CRM user support process, created a user onboarding program and training library with 50+ videos, established document governance management process within CRM to manage 1000+ seller materials, and hosted monthly Office Hours to drive user adoption• Implemented sales planning objective process to drive targeted sales activity within CRM (Win: Cheez-It Bonus Blast CRM objective drove market share increases in SKU in K12 market)• Integrated external consumer goods data sources, including Tibersoft and Compass national account sources, to CRM• Established data & duplicate management, territory operations, and account management processes for the Sales Operations department

New York, New York, Us

• Led a team of Salesforce Administrators for an enterprise digital experience platform SaaS company• Maintained the Go-to-Market Salesforce roadmap for the business and led the cross-functional Salesforce Steering Committee meetings• Provided project management for internal and external Salesforce development, including scheduling, stakeholder communications, and cross-functional team coordination and communication• Implemented Salesforce change management process and documentation for internal and external development

New York, New York, Us

• Owned the day-to-day support and training for 750+ Salesforce users of a digital experience platform SaaS company, including user management and setup, profile and permission set administration, and troubleshooting flow errors and Salesforce CPQ issues• Led the user training experience for new Sales Ops integrations and implementations• Designed and implemented a company-wide Salesforce onboarding program, with 2+ hours of training and technical documentation customized for general end users as well as Account executives, Sales Development reps, Customer Success managers, and Partner managers

• Built an online retail business that sources goods from a variety of methods including direct from manufacturers, closeouts, liquidation, and wholesale• Provided excellent customer service, currently a Top-Rated seller with 6000 positive feedback; maintain product catalog of 2000+ items• Handled all fulfillment for goods sold via pre-existing sales channels that maximize profitability, most notably Ebay and Amazon• Created brands around white label products

• Implemented monthly/yearly marketing goals and activities for fast-paced MSP; executed campaigns that boosted MRR• Supported launch activities for SaaS-based products including sales training, internal launch promotion, PR/social support, content planning, and website updates• Oversaw customer service and user support; automated project scheduling for clients using Autotask CRMNOTE: Company was acquired in 2014.

London, Gb

• Content strategist involved in all stages of content creation and editing for health publishing and digital media clients• Created and edited 35+ health reference textbooks (Omnigraphics' Health Reference Series) that aligned with brand recognition and company's vision• Managed editorial content and style guidelines to ensure integrity and accuracy of digital and print content• Comprehensive knowledge of copyediting, proofreading, style guide creation, trademarking, branding, and legal standards• Editorial clients/credits include websites (Kidshealth.org, Teenshealth.org, Health Behavior News Service), publishers (Scholastic, Omnigraphics), and magazines (Parenting, Muscle & Fitness Hers)

Bachelor Of Arts - Ba, History

Administrator

Education record