Amy Swank Email & Phone Number

Bellevue, Washington, United States

Seattle, Wa

• Coordinated bi-yearly events for clients attending conventions such as PAX West, San Diego Comic Con, JoCo Cruise, and New York Comic Con.• Oversaw the management and overall success at industry events, from client satisfaction, staffing support, to last minute plan pivots with a sense of ease and flexibility• Delivered daily reports to document activities and events, issues, and resolutions for review.

Seattle, Washington, United States

Bellevue, Wa

• Acted as a hub for communication and product owner for the successful live deploy of over 80 major Guild Wars 2 releases, including two expansions: Heart of Thorns (2015) and Path of Fire (2017).• Created, reviewed, and distributed game builds to the live servers on a bi-weekly basis• Coordinated regular server deploys with minimal to zero disruption to the 24/7 live service.• Handled high priority hand integration changes with precision and speed using• Owned weekly Release Planning meetings with representatives from across the studio, ensuring all suggestions and concerns had an opportunity to be discussed.• Lead war room discussions when approaching a major live release• Lead release retrospectives, taking care to highlight accomplishments along with issues faced, recap resolution, and workshop how to minimize future release disruptions.• Contributed to bi-weekly bug triage meetings to ensure the highest severity issues had been addressed and fixed when appropriate.• Tracked incoming hotfix requests, current testing status, and historical data using JIRA Kanban boards and JQL filters.• Created, maintained, and archived run books for each major release• Worked closely with build engineering to champion CI/CD best practices and implemented automated build prep and hotfix jobs.• Monitored build progress via Jenkins, and worked proactively with the Build, Tools, and development teams to resolve build failures promptly.• Facilitated communications between development, Marketing, and Community teams supporting the publication of most up to date release notes and relevant announcements.• Supported after-hours emergency hotfix deploys leading teams through established processes and looping in key stakeholders as needed.• Boosted weekly revenue working closely with Global Commerce and Marketing teams to implement emergency sales to the in-game store.

Redmond, Wa

• Test disc based games, arcade titles, and Xbox360 apps against Microsoft’s TCRs• Write up detailed and concise test case reports• Coordinate workflow with Networking team to ensure timely completion of assignments• Daily use of Microsoft Network Monitor, API Monitor, and Golden Gate Certification

• Established and maintained over 300 financial relationships • Assisted with training and growth of new consultants • Practiced an empathetic approach while assisting members with challenging situations • Participated in community involvement events while simultaneously establishing brand • Reduced branches daily error numbers through diligent quality check practices • Implemented new procedures to ensure the protection of private member information • Mastered all products and services offered by the Credit Union • Daily use of OSI (accounts), Appro (loans), HR Online (payroll), Outlook • Training Programs: Strengths Finder 2.0 (Empathy, Connectedness, Adaptability, Input, Futuristic), AID, Inc., The Member Advantage