Amy Swank Email and Phone Number
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Amy Swank is a Senior Release Manager, Guild Wars 2 at ArenaNet LLC. She possess expertise in video games, management, powerpoint, game development, marketing and 23 more skills. Colleagues describe her as "Amy is the rock within the sea of chaos that Guild Wars 2 release day can often be. She is always on the lookout for potential risks or improvementsand is one of the primary reasons Guild Wars 2 is able to release with such standard regularity. Amy helps coordinate and schedule every Guild Wars 2 release. She handles the actual integration and release process for every Guild Wars 2 release. She coordinates and handles all Guild Wars 2 hotfixes, both scheduled and emergency. Her… Show more" and "Amy is one of the most delightful people I’ve had the pleasure of working with over the years, and is immensely skilled at her work. As the release manager at ArenaNet, her ability to coordinate multiple development teams, communicate with stakeholders throughout the development and release process, organize and track distinct releases from inception to completion, and to do so with incredible tact and precision is quite *literally* what keeps Guild Wars 2 running. She is immensely… Show more"
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Senior Release ManagerArenanet Llc Jul 2022 - PresentBellevue, Washington, United States -
Project ManagerLadykiller, Llc Mar 2014 - PresentSeattle, Wa• Coordinated bi-yearly events for clients attending conventions such as PAX West, San Diego Comic Con, JoCo Cruise, and New York Comic Con.• Oversaw the management and overall success at industry events, from client satisfaction, staffing support, to last minute plan pivots with a sense of ease and flexibility• Delivered daily reports to document activities and events, issues, and resolutions for review. -
Release Manager - New WorldAmazon Games Oct 2020 - Jul 2022 -
Release Manager - CrucibleAmazon Games Nov 2019 - Oct 2020Seattle, Washington, United States
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Release ManagerArenanet Llc Nov 2013 - Nov 2019Bellevue, Wa• Acted as a hub for communication and product owner for the successful live deploy of over 80 major Guild Wars 2 releases, including two expansions: Heart of Thorns (2015) and Path of Fire (2017).• Created, reviewed, and distributed game builds to the live servers on a bi-weekly basis• Coordinated regular server deploys with minimal to zero disruption to the 24/7 live service.• Handled high priority hand integration changes with precision and speed using• Owned weekly Release Planning meetings with representatives from across the studio, ensuring all suggestions and concerns had an opportunity to be discussed.• Lead war room discussions when approaching a major live release• Lead release retrospectives, taking care to highlight accomplishments along with issues faced, recap resolution, and workshop how to minimize future release disruptions.• Contributed to bi-weekly bug triage meetings to ensure the highest severity issues had been addressed and fixed when appropriate.• Tracked incoming hotfix requests, current testing status, and historical data using JIRA Kanban boards and JQL filters.• Created, maintained, and archived run books for each major release• Worked closely with build engineering to champion CI/CD best practices and implemented automated build prep and hotfix jobs.• Monitored build progress via Jenkins, and worked proactively with the Build, Tools, and development teams to resolve build failures promptly.• Facilitated communications between development, Marketing, and Community teams supporting the publication of most up to date release notes and relevant announcements.• Supported after-hours emergency hotfix deploys leading teams through established processes and looping in key stakeholders as needed.• Boosted weekly revenue working closely with Global Commerce and Marketing teams to implement emergency sales to the in-game store.
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Xbox 360 Compliance TesterVolt Aug 2013 - Oct 2013Redmond, Wa• Test disc based games, arcade titles, and Xbox360 apps against Microsoft’s TCRs• Write up detailed and concise test case reports• Coordinate workflow with Networking team to ensure timely completion of assignments• Daily use of Microsoft Network Monitor, API Monitor, and Golden Gate Certification -
Member ConsultantBecu Nov 2006 - Apr 2011• Established and maintained over 300 financial relationships • Assisted with training and growth of new consultants • Practiced an empathetic approach while assisting members with challenging situations • Participated in community involvement events while simultaneously establishing brand • Reduced branches daily error numbers through diligent quality check practices • Implemented new procedures to ensure the protection of private member information • Mastered all products and services offered by the Credit Union • Daily use of OSI (accounts), Appro (loans), HR Online (payroll), Outlook • Training Programs: Strengths Finder 2.0 (Empathy, Connectedness, Adaptability, Input, Futuristic), AID, Inc., The Member Advantage
Amy Swank Skills
Amy Swank Education Details
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3.88, Cum Laude
Frequently Asked Questions about Amy Swank
What company does Amy Swank work for?
Amy Swank works for Arenanet Llc
What is Amy Swank's role at the current company?
Amy Swank's current role is Senior Release Manager, Guild Wars 2.
What is Amy Swank's email address?
Amy Swank's email address is am****@****zon.com
What is Amy Swank's direct phone number?
Amy Swank's direct phone number is +142577*****
What schools did Amy Swank attend?
Amy Swank attended University Of Washington.
What are some of Amy Swank's interests?
Amy Swank has interest in Writing, Production Assistant, Marketing, Testing, Gaming, Tabletop Games, Games Culture, Interactive Media, Community Management, Transmedia.
What skills is Amy Swank known for?
Amy Swank has skills like Video Games, Management, Powerpoint, Game Development, Marketing, Microsoft Office, Analysis, Customer Service, Release Management, Managing Processes, Agile Methodologies, Final Cut Pro.
Who are Amy Swank's colleagues?
Amy Swank's colleagues are Alex Pereira, Chantal Arentsen, Richie Procopio, Carson Kjep, Sam Clarke-Willson, Konstantin Skripalsh, Jeff Washington.
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