Amy Tafoya Email & Phone Number

Janesville, Wi, Us

Janesville, Wi, Us

United States

Address customer service inquiries via email correspondence and telephone calls • Work across departments such as sales reps, financial, and technical product support • Subject Matter expert in product search, PO order placement, tracking, quotes and complex post order issues for business and guest account customers while using SharePoint resources such as standard work instructions • Consistently exceed expectations per mid-year and annual reviewsNew Hire Academy Coach/assistant to the Trainer • Successfully prepared for and led facilitations and huddles • Led and coached team members using standard work and best behavior practices • Updated Academy documents in SharePoint such as coach instructions or new hire training documentsInterim / supervisor coverage • Manage Team member schedules and submitted requests/adjustments to WFM • Behavioral and service opportunity coaching • Live call monitoring, review of QA results, EA calls and impacts/areas for improvement • Use of Excel spreadsheets to manage team data • Create weekly recaps in Excel or Word for leader to review upon returnMRO visitor host • Managed the touring schedules of internal Grainger visitors • Presented the Janesville campus tour to a group of 3-5 visitors, 1-2 times a month • Collaborated with leaders of specific internal departments to organize side by sidesOKR/QA Team Project leader • Use Excel to manage data and PowerPoint for content creation and presentation • Led our team to an increase of 11% in QA scores resulting in increased customer trust and satisfaction

“Data Dimensions has delivered innovative outsourced solutions for document and data-driven business processes.”• Trained, supervised, coached, and delivered feedback to team members on new projects • Transcribed information from computer images and keyed needed data on each document.• Completed time sensitive, high quality results while adhering to high confidentiality requirements

Associate'S Degree, Business, Management, Marketing, And Related Support Services

High School Diploma, General Studies

Activities and Societies: 4-H club president, forensics