Amy Luu Email & Phone Number

Irvine, California, United States

Manages full Glidewell.io customer lifecycle from close of sale through thefirst one hundred (100) days of premier Support.Schedules all installation and training events for Glidewell.io customersEnsures accuracy in a very fast paced environment.Manages the Glidewell.io calendar balancing customer, staff, and revenuedemands to support a profitable and well balanced delivery schedule.Establishes, maintains, and updates files, databases, records, and/or otherdocuments.Coordinates all back office onboarding efforts including, but not limited to,creating the customer's profile in SharePoint, ensuring they receive allwelcome and training materials, distributing & collecting readinessdocumentation, and arranging pre- and post-installation training.Coordinates shipping and fulfillment of Glidewell.io systems in tandem withthe installation schedule; closely monitors mill pick-ups.Coordinates all Glidewell.io field service activities including maintenancevisits and retrofit operations.Independently monitors support communications to identify when an onsiteservice visit is required.Reviews account history and service issue to determine what maintenanceactivities and parts are required.Uses Field Service Module to schedule appropriate maintenance technicianand order necessary parts.Ensures necessary parts are handed off or shipped in a timely and costeffective manner.Manages Professional Services' stock of consumable materials and ensureseach Implementation Specialist and Field Service Technician's installationand training materials are replenished as necessary.Primary customer service contact for the Glidewell.io program; services asfirst tier Support for customer issues and escalates to the ProfessionalServices Manager when appropriate.Serves as the Project Coordinator for Professional Services project basedwork including the roll out of new programs and systems.Works directly with the Professional Services Team to deliver high qualityservice

Irvine, California, United States

Performs other related duties and projects as directed by management.Relayed information between drivers and recipients, including ETA andpotential delays.Coordinated with freight forwarders to expedite international shipments.Strengthened operational efficiencies by developing organizational filingsystems for invoices, customer orders and contract records.Worked closely with team members to deliver projects requirements, develop solutions and meet deadlines.Evaluated problematic conditions to resolve issues and optimize service levels.Liaised with internal and external customers to drive timely delivery of goods and orders.Create daily Crown World Outsource and Internal Reports for Case LocationSummary

Irvine, California, United States

Provides administrative support for the staff such as answering telephones,Assisting visitors, and resolving and/or referring a range of administrative problems and inquiriesAssists division/department in problem solving, project planning, and development and execution of stated goals and objectives.Establishes, maintains, and updates inventory, files, databases, records,and/or other documents.Standardized lab with location scans labels for all Glidewell LabsCreate daily Outsource and Internal Reports for Case Location Summary for all Glidewell LabsCoordinates and performs a range of division/department support activities; serves as a liaison with other divisions/departments.Performs other related duties and projects as required by management

Irvine, California, United States

Scheduled orders to meet production goals and formed action plants to handle time component constraints.Developed detail analysis of customer orders, improving lead-time performance, on-time shipment goals, inventory goals, inventory turns and manufacturing efficiency.Handed any issues that occurred during the production phases, including any equipment malfunctions and staff problems.Performed routine office tasks, including copying, answering telephones, file management, and data entry to keep operations at optimal levels and better serve internal and external customers.

Costa Mesa, California, United States

Office administrative dutiesFront office receptionistInbound and Outbound callsScheduling patients appointmentsSetting up and sanitizing patient's roomRunning small errands for DoctorProcessing medical doctors files/data entry/filingBilling medical insurance

Anaheim, California, United States

CashierCustomer ServiceFood Prep, light cookingDish washerRestocking and sanitizing the restaurantTrained incoming front of the house representativesKeyholder- opening and closing store

Buena Park, California, United States

Restocking and sanitizing the restaurantTrained incoming front of the house representativesKeyholder- opening and closing storeLead Cashier and Customer ServiceInventoryStocking and ordering merchandiseOutbound and Inbound CallsOutlook Email and ExcelScheduling team members' work shiftKeyholder- opening and closing storeBank DepositInterview acquisition applicantsTrain new hiresReview security camerasDisplaying and constructing interior stores for seasonal holidays

Westminster Mall

SalesVisuals displays/windowsmark downs/ups, InventoryLayout compositionCustomer serviceCashier

Bachelor Of Arts - Ba, Design And Visual Communications, General

Education record