Amy Leonard Email & Phone Number

- Manage two agile scrum teams enabling third-party API integration, member enrollment, and health profile solutions from concept to production via distributed services in the cloud- Function not only as EM, but also SM and technical product owner- Driving planning, solution architecture & delivery, service quality and reliability, and team development and satisfaction- Decoupling features from the monolith, adding features and services to support new lines of business, and evolving services to support exponential and international growth in users- Lead team to a 50% reduction in production incidents in first 6 months, and a 75% reduction in year two after taking on ownership of additional services- Introduced change across engineering to provide visibility to effort spent on maintenance and toil, which resulted in an increase in allocation to quality and automation efforts- Co-founder of internal Women of Engineering Network and mentorship program

Minneapolis, Mn, Us

- Built out a team of full stack engineers and application administrators supporting SaaS and on-prem agile software used across the bank (Jira, Confluence, VersionOne, Mural, etc.) as well as 15+ developer desktop packages.- Managed $2M+ budget for related L&M, professional services, team development, etc.- Served as Lead engineer, driving maturity in how we run on-prem applications using Docker, Helm, and Kubernetes, including implementing best practices around containerization, infrastructure-as-code, observability, reliability, and automation.- Served as Product Owner for our products, managing stakeholder relationships, gathering customer needs and preferences, and setting product strategy.

Us

Accomplishments:- Lead effort to implement pattern for monitoring end-user application services, with automated creation of incidents to responsible product team if services are down; solution reduced alert average response time from 1 hr to <5 mins- Leveraged Prometheus and Grafana to create infrastructure health dashboards for Development and Operations teams; assisted development teams with setting up their own- Built graph db solution to better understand file movement and batch processing job dependencies and opportunities for streamlined integration solutions- Implemented self-service solution for management of file transfer jobs, saving central infrastructure team 10 hours / week and decreasing fulfillment time from weeks to hours- Implemented use of post-mortems, which drove prioritization of move to HA database solution eliminating multiple outages per month- Drove product & agile maturity across Operations teams, instituting quarterly product visioning and roadmapping, backlog prioritization sessions, retros, and sprints to focus on technical debt / speed to market.

Minneapolis, Mn, Us

- Managed infrastructure & operations for 3 on-prem packaged software solutions (Jira, Confluence, and Waffle) & operations for 2 SaaS solutions (Slack, Mural) used for agile and product management- Shifted infrastructure technologies from Chef on VMWare to Ansible, Terraform, & Packer on OpenStack to reduce build time (under 10 minutes) and increase automation & consistency.- Leveraged Github, Drone (prev. Jenkins) & Artifactory for CI/CD- Developed and maintained automated performance testing suite using Gatling and Scala- Implemented monitoring, alerting, and support dashboards using ELK and Grafana- Migrated and transformed data from legacy applications using Python scripts and APIs- Built custom Jira plugin with Java, Spring, HTML, and JavaScript; deployed using Docker and Kubernetes

Minneapolis, Mn, Us

Served as an internal consultant, helping Business Analysts and Managers understand and apply SDLC, project, resource, financial and requirement management best practices and tools (e.g. Clarity, Caliber, and Quality Center), while gathering user feedback and improving and streamlining processes and best practices.Crowd-sourced major process pain-points across IT department and lead initiative to resolve largest onboarding delay; resulted in 60% reduction in access requests needed for new engineers. Managed an IT-wide project to update record retention processes and policies to improve compliance and ensure sustainability for 7000+ contractors and employees.Lead agile delivery effort to streamline and centralize all IT project management and software development user help documentation, moving content from multiple legacy repositories to SharePoint publishing repository. Doubled usability ratings and reduced content by 50%.

Minneapolis, Mn, Us

Served as lead BA on $40M program to rebuild Identity and Access Management solutions, from vendor sourcing through implementation of new request, provisioning and certification functions leveraging Oracle OIM and OIA.Assisted Program Manager and Lead Architect with development of implementation strategy.Facilitated as-is and to-be process modeling sessions, package software gaps identification, and gap resolution in conference room pilot sessions with system integrator vendor; efforts were a key input to program funding and pilot approval.Managed requirements from identification through release for pilot and four major releases to implement access request, provisioning, reconciliation and certification capabilities. Facilitated usability lab to procure feedback early in custom UI design; UI received an Innovation Award from Oracle and recognition from multiple other companies implementing OIM.Developed strategy and lead execution of change management plan, including communications, training, and user documentation for all releases.Assisted in post-implementation problem identification and resolution.Established and managed program intake and prioritization process for system enhancements; resulted in identification of 150+ requests and implementation of 26 large and 19 small enhancements in first year.

Minneapolis, Mn, Us

Assisted in the development of IT processes and management of requirements from identification through testing for the Change, Configuration, Incident and Problem Management ITSM processes, and configuration of HP Service Desk (HPSD) package for IT. Established and lead cross-functional team through development and execution of strategy for change management, communications, training, and content for above four releases.Created repeatable training and communication plans, adjustable in size based on magnitude of release and readiness of IT organization. Plans received executive award and were later used to model IT-wide quarterly release process.Lead effort to re-architect, clean up and organize team and end-user facing content in SharePoint 2007.

San Francisco, California, Us

Identified requirements and assisted in design of custom web application focused on profiling call agent skills and availability for capacity planning department.Built Access database to manage user incidents, problems, changes and projects for new application. Defined standards and built templates for all communications and training for system operations.Managed/directed work for series of projects to build out system and department documentation; deliverables included team operations manual, system functional overview, and user manual.

Ba, English

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