Amy Tomaszewski Email & Phone Number

Baltimore, Maryland

Coordinate receipt and delivery of bulk & package lubricants to marine vessels within the ports of Baltimore.Coordinate receipt and delivery of stores to vessels via launch within the ports of Baltimore.Coordinate passenger launches within the port of Baltimore.Inventory planning and reconciliation.

Columbia, Maryland

Supervised team of up to 14 employees both onsite and virtual.Management of departmental workload to ensure all items completed with designated timeframes.Consistently led to team to exceeding monthly production goals by 20% or greater.Developed training plans for new employees.Reduced receipt of generic work item type by 30% by creating systemic mapping of creditors from consumer credit reports to match our internal database.Coordinate with other departments to ensure completion of cross-functional concerns.Ensure Standard Operating Procedures(SOPs) are followed and updating of SOPs as neededAssist with development of new processes and software changes.Resolution of escalated creditor issues

First line of escalation for Creditor Database AssociatesImproved productivity in Generic work item 20% by streamlining processResponsible for training of associatesWriting of Standard Operating ProcedureDeveloped quality guidelinesPerform Quality Audits of Associate workDaily production reportingComplete UAT testing for system changes

Processing of all Generics, Creditor Information Changes, Proposals and RPPS Updates within and above department standards.Verification and processing of Top 50 Creditor updates.Assisted with New Hire Account Services Training.Developed job aids and training tools for processing creditor proposals.

Resolved client issues by researching the account facts, contacting creditors as needed and communicated this information to the client.Created reports for the Research department that show daily assignment aging, representative work queue aging, and request types

Handled inbound calls from creditors in regards to consumer debt management plansConsistently exceeded departmental standards for handle time and call quality

Baltimore, Maryland

Complete deposit and withdraw transactions for credit union members Reconcile cash drawer Pulled credit reports, calculated debt to income ratiosManaged ACH debits, transactions and returns processor

Washington, Dc

Supervised nine front desk employeesReconciliation of daily cash depositsProcessed payrollManaged customer database Managed billing of customers including ACH debits