Amy Tseng, Pmp Email & Phone Number

Mississauga, Ontario, Canada

• Collaborate with suppliers, sale reps, service team techs and finance to get jobs done.• Maintain sales force up to date. Process customer purchase orders from beginning to end • Provide effective/accurate supports for requests, monitor and follow up the unsolved issues.• Strongly practice in time management, problem solving and organizational skills.• Proficient in MS office application, ERP (M3), sales force.

Etobicoke , On Canada

* Work closely with VP of Sales/Marketing for pre-sale (RFQ, RFI) and after-sale (RMA, quotation) projects from beginning to the end.* Monitor and control to follow up unsolved issues to get final results.* Review and process purchase orders; shipments process support (To Canada, USA, Europe).* Collaborate with different individuals from divisions to get jobs done.* Experience/proficient in process improvement and database management to let things be easily accessible.* Proficient in MS office application and ERP system.

Mississauga, On Canada

• Developed and maintained potential customers and channels to expand business • Effectively coordinated and communicated with clients and satisfied their needs, exceeded projected sales by 10% in 2015• Supported office manager to provide best services and output quality to facilitate customers’ needs based on sales agreement• Analyzed, identified and collected business requirements and documentation to meet clients’ expectations • Streamline processes to improve service quality and eliminate unnecessary waste • Responsible for purchase orders fulfillment, RMAs fulfillment and inventory management, process monthly invoices and issues follow up

Etobicoke, Ontario, Canada

* Assisted settlement counsellor to organize documentation, key in data, translate documents, help clients as interpreter and other tasks as required.* Performed front desk to answer incoming calls and direct visitors and customers.

Taiwan

• Assisted bid preparation and participated in the bidding procedure• Worked closely with suppliers, project managers and project team members planning work schedule• Checked on work progress following WBS to ensure project tasks were completed on time• Arranged change request meetings to discuss concerns and enhance customer satisfaction• Monitored on project budget, income and expenses status. Reported results to senior management • Tracked project status, fulfilled working team requirements and prepared various reports as assigned• Managed changes and issue logs to minimize impact on project plans

Taiwan

• Completed redeployment project of 1,000 HSDPA sites with budget of $23M• Collaborated with stakeholders to ensure daily work progress• Managed project communications among project team members, provided timely updates, feedback and status reports• Monitored daily progress and provided assistance for teams to achieve project objectives • Managed testing equipment such as site master and issued work orders to contractors • Participated in regular meetings with subcontractors and core meetings with senior management to define work specifications, details and procedures• Properly organized and archived project documents from project initiation to closure

Taiwan

• Completed construction project of 1,500 CDMA2000 new sites and swap sites with budget of $70M • Coordinated project with suppliers, four regional project managers and six subcontractors to complete daily tasks • Liaised with logistics, project managers and subcontractors to ensure materials, site permits and tools were appropriately allocated; tracked and reviewed project status to ensure commitments were met• Audited project documents such as BOMs, drawings and test reports• Worked with finance department to review progress and prepare project site folders for Request for Payment (RFP) in timely manner• Highly proficient in utilizing Microsoft Project application to review and track project schedule• Documented reports through all phases of project and attended lessons learned meetings

Taiwan

• Completed construction project of 1,200 new 2G base stations with budget of $2M and 1,000 GPRS swap sites with budget of $3M• Reviewed and audited bill of material (BOM) and daily working progress with team leaders• Fulfilled onsite working teams requirements and solved urgent problems• Maintained up-to-date project daily progress status and reported to stakeholders• Coordinated among project members such as finance, project managers, vendors and onsite workers• Monitored and controlled pending issues and eliminated unnecessary project waste • Compiled and classified project data from start to finish; prepared implementation documents at project closing • Change management, preparation of final acceptance documents, request for payment (RFP) and RMA fulfilment

Oslt Program, Project Management

This program's duration was from Sept. 4th to Nov. 9th

College, Banking And Insurance, A