Amy Tuffin Email & Phone Number

Home Based

Home Based

Storyboarding, design and creation of e-learning and self-paced courses for the retail market. Working with cyber-security and governance SMEs to create staff awareness e-learning in Articulate Storyline and accredited self-paced courses in Articulate Rise.

Home Based

Norwich, England, United Kingdom

Leading volunteer coordination across NR2 region to create a community base for matching requests and offers of help, rerouting non-urgent needs away from city council helpline. Key achievements include:Creation of community guidelines in anticipation of a need to limit group ‘chatter’ and promote safeguarding. Guided admin team in posting of daily.

Norwich, United Kingdom

Central hub for development and delivery of distance learning modules for levels 5 and 6 of a BA in youth justice, accredited by the University of Suffolk. Key achievements include:Negotiation with and commissioning of authors, SMEs, proof-readers and developers to ensure content created to specification and deadlinesConsultation with distance learning.

Ipswich, United Kingdom

Scoping, design, delivery, and evaluation of IT training support for lawyers, secretaries and business support. Running induction, business-as-usual and project rollout courses across four offices accommodating approx. 600 employees. Key achievements include:Redesign of induction plan to fit a blended learning approach, allowing inductees to join their.

Duties included; Design and evaluation of training material. Coaching and mentoring. Measure success of training and innovate ways of improvement. Co-ordinate and train induction programme as well as ad-hoc training requests.

Duties included; Providing high quality service to business customers, dealing with a wide range of queries, requests and complaints. Maintaining a variety of systems with the correct information.

Duties included; Processing monthly and weekly payrolls for just under 1900 staff. Providing information to the Inland Revenue, CSA and other court authorities. Handling tax returns at tax year-end.

Duties included; Upholding a professional front-line service for a high-end car retailer. Maintaining customer databases and organising contacts for sales staff. Processing invoices and tax discs for new and used motor vehicles.

A' Level, English Literature, Art And Spanish

English Literature