Amy Valle Email & Phone Number

Nashville, Tennessee, United States

Williston, VT, US

Detroit, US

• Steering the Program Office to champion strategic initiatives that propel company growth.
• Aligning organizational and customer strategies to optimize program execution and foster cross-departmental collaboration.
• Coordinating a spectrum of company events, from initial concept to execution, with particular attention to detail in research, planning, and organization.
• Utilized MS Teams, SharePoint, Bullhorn, Microsoft Office suite, and other software tools to effectively drive initiatives.

Detroit, US

• Directed, managed and drove Residency as a Service Program (RaaS) to achieve Professional Services objectives.
• Developed and managed a technical resident team that establishes best practices while implementing and executing service delivery and value-based service offerings and to drive the ROI of products and services.
• Cultivated strong partnerships with Account teams and End Clients to facilitate seamless support and maintain awareness of progress and initiatives, thereby enhancing execution efficiency.
• Contributed to sales growth including new bookings and renewals of existing business, along with driving brand awareness and secure long-term customer relationships.
• High priority responsibilities included building strong consulting and resident team, delivery and program management, contract renewals, escalation management, expanding services provided and contributing to drive.
• Utilized Okta to securely access Pure Storage applications, Salesforce for sales tracking and deal details, Google workspace for correspondence and presentations, Workday for HR, Slack for chats, Zoom for meeting and.

Round Rock, Texas, US

• Driving the rapid adoption of new services technologies, processes, and experience through Change Management best practices. Allowing Dell teams to provide great customer service and enable an effortless experience for.
• Driving Change using the ADKAR model to work with various Stakeholders for requirements gathering and understand change impacts, to then build communications & training to implement and realize the value of the change.
• Working on various programs to integrate new tools and process impacting many End Users within the organization.

Round Rock, Texas, US

• Drove key Programs of Automation of SaaS Development, ITSM, ServiceNow, Managed Services onboarding to the cloud projects for accounts such as Goldman Sachs, BMW, Credit Suisse, Department of Defense (DOD), BJC.
• Overseeing various internal project for Process improvement, innovation, development and documentation, conduct training for execution.
• Manage a global team of cross functional and skilled resources to drive timelines and deliverables.
• Designed, implemented, and executed an internal Resource Management database framework for the Solutions team for time entry and resource reporting to support overall team operations.
• Developed and maintaining custom reporting to provide leadership knowledge on Team utilization, forecasting and actuals.
• Through Women’s Leadership Program developed and designed the framework of Organizational Change Management including training content for Education Services Learning videos.

Round Rock, Texas, US

• Developed the entire Managed Services Resource Management Team to lead Supply, Demand, Staffing and Assignment Management.
• Created the strategic framework within the Division for Resource Management and staffing talent best practices as subject matter expert.
• Streamlined operations, originated, and managed various Programs and staffing of global accounts.
• Managed and developed a team of Resource Managers who effectively leveraged formal resource and project management methodology in a fast-paced environment.
• Outsourced staffing by sourcing, negotiating, documenting Partner Statements of Work (SOW’s) and rates by developing strong relationships, guidelines, and governance.
• Accountable for ensuring project financials were accurately treated and reflected for procurement of resources.

Minneapolis, MN, US

• Effectively sold Professional Services Storage and Staffing solutions.
• Proven account manager who is adept at working independently with minimal supervision, as well as contributing and collaborating as a productive team member.
• Managed strategic EMC Authorized Services Network (ASN) partnership and account production activity.
• Responsible for development of new Partner business in other divisions at a national level.
• Business-to-Business Solutions Sales with Partner clients on day-to-day account activities. Provided leadership and recommended opportunities and strategies that assisted divisional goals.
• Aligned with key stakeholders and business partners to define priorities for the partner go-to-market strategies.

Round Rock, Texas, US